HomeMy WebLinkAboutCity Council Resolutions (R-11-3367)-07/01/2011RESOLUTION R-11-3367
A RESOLUTION APPROVING A CONTRACT FOR ALARM PROGRAM
ADMINISTRATION AND COLLECTION SERVICES BETWEEN PMAM
CORPORATION AND THE CITY OF COLLEYVILLE
WHEREAS, the City of Colleyville has determined a need to improve operations in the
area of alarm management in order to provide an enhanced level of
service delivery to citizens; and
WHEREAS, entering into a public / private partnership with the PMAM Corporation, will
result in an enhanced level of service.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF
COLLEYVILLE, TEXAS:
Sec.1. THAT the PMAM Contract for Alarm Program Administration and
Collection Services, attached as Exhibit "A", is hereby approved.
AND IT IS SO RESOLVED.
APPROVED BY A VOTE OF ~ AYES AND, D NAYS AND D
ABSTENTIONS ON THIS THE ~~DAY OF 2011.
~ .
Cynthia Singleton,
City Secretary
/ d"7l~
CITY OF COLLEYVILLE
~~
David Kelly
Mayor
Exhibit "A"
Services Agreement for
Alarm Management
CONTRACT FOR ALARM PROGRAM
ADMINISTRATION AND COLLECTION SERVICES
This contract (hereinafter "Agreement") is made and entered into by and between
PMAM Corporation, a Texas Corporation whose address is 105 Decker Court #675,
Irving, Texas 75062, (hereinafter referred to as "Contractor") and the City of Colleyville,
Texas, hereinafter referred to as "City" to be effective upon approval and subsequent
execution by the Colleyville City Manager or designee.
Recitals
WHEREAS, the City desires to engage the services of Contractor to provide
installation, conversion, operation and service of a False Alarm Management Program
including the collection services in accordance with the City's alarm ordinances; and
NOW THEREFORE, in exchange for the mutual covenants set forth herein and
other valuable consideration, the sufficiency and receipt of which are hereby
acknowledged, the parties agree as follows:
Article 1
Scope of Services
1.1 The parties agree that Contractor shall perform such services in accordance with
the terms and conditions of the City's alarm ordinance and Contractor's Proposal
in response thereto, (hereinafter "Contractor's Proposal"), a copy of which is
attached hereto and incorporated herein for all purposes as Exhibit "A". The
parties' agreement consists of the following items referred to as the "Agreement
Documents":
Agreement by and between the City and PMAM Corporation
Contractor's Proposal - Exhibit A
Pricing and Receipt of Collections - Exhibit B
In the event there exists a conflict in interpretation, the documents shall control in
the order listed above or as further modified by agreement by the parties as a
result of software implemented and deployed by the parties.
Article 2
Terms of Agreement
2.1 The initial term of this Agreement shall be for a period of five (5) calendar years.
The City reserves the option of extending the Agreement(s) as an automatic
renewal on a biannual basis for additional two (2) year terms, or portions thereof.
2.2 Contractor shall receive compensation, including authorized reimbursements, for
all Services rendered under this Agreement at the rates set forth in pricing
Services Agreement for
Alarm Management
included in this contract as Exhibit "B" The compensation is based on a revenue
sharing model.
2.3 At any time during the term of this Agreement, the City may request that
Contractor perform Special Services as laid out in the Request for Purchase
(RFP) Professional Services Alarm Management Services #CPD2011-1. As used
herein, special services means any work which is determined by the City to be
necessary for this contract, but which the parties did not reasonably anticipate
would be necessary at the execution of this Agreement. Contractor shall
undertake such special services after receiving the authorization from the City,
and shall submit the itemized invoices with net fifteen (15) days payment terms
to: City of Colleyville Finance Department 100 Main Street Colleyville, TX 76304
Article 3
Contractor Responsibilities
3.1 Contractor agrees to and shall defend, indemnify and hold harmless the City, its
officers, employees, agents and volunteers from and against all claims, damages,
losses and expenses, including attorney's fees, litigation costs and expenses,
arising out of the perFormance of the work described herein, caused in whole or in
part by any negligent act or omission of Contractor, any subcontractor of
Contractor, anyone directly or indirectly employed by any of them or anyone for
whose acts any of them may be liable, except where caused by the sole
negligence or willful misconduct of the City. Lack of insurance coverage does not
negate Contractor's obligation under this paragraph of this Agreement.
3.2 At all times during the term of this Agreement, Contractor shall be an
independent contractor and shall not be an employee of the City. The City shall
have the right to control Contactor only insofar as the results of Contractor's
services rendered pursuant to this Agreement. The City shall not have the right to
control the means by which Contractor accomplishes services rendered pursuant
to this Agreement.
Article 4
The City's Responsibility
4.1 The City shall cooperate with and assist Contractor by, among other things,
making available, as reasonably requested by Contractor, management
decisions, personnel, information, approvals, IT assistance and acceptance that
are needed by the Contractor to carry out its obligation under this agreement.
Article 5
Insurance Requirements
5.1 Contractor shall, at its own expense, purchase, maintain and keep in force during
the term of this contract such insurance as set forth below. Contractor shall not
commence work under this contract until it has obtained all the insurance
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Services Agreement for
Alarm Management
required under this contract and such insurance has been approved by the City,
nor shall Contractor allow any subcontractor to commence work on its
subcontract until all similar insurance of the subcontractor has been obtained and
approved. The insurance requirements shall remain in effect throughout the term
of this contract. Contractor, at Contractor's sole cost, shall purchase and
maintain, during the term of this Agreement, insurance coverage providing not
less than the following:
5.1.1 Comprehensive or Commercial General Liability: $500,000 combined
single limit per occurrence for bodily injury, personal injury or death and
property damage. The coverage's under this policy shall include those
found in the Comprehensive General Liability Broad Form endorsement.
This policy shall have no standard coverage removed by exclusions.
5.1.2 Automobile Liability: $500,000 combined single limit per accident for bodily
injury and property damage. Coverage should be provided as a"Code 1,"
any auto.
5.1.3 Workers' Compensation and Employers' Liability: Statutory. Employers
Liability policy limits of $100,000 for each accident, $500,000 policy limit-
Disease. The insurer shall agree to waive all rights of subrogation against
the City, its officials, employees and volunteers for losses arising from the
activities under this contract.
5.2 All insurance policies, other than Professional Liability, provided under this
contract shall be written on an "occurrence" basis.
5.3 The City shall be named as additional insured on the General Liability and
Automobile Liability insurance policies. These insurance policies shall contain
the appropriate additional insured endorsement signed by a person authorized
by that insurer to bind coverage on its behalf. If Contractor, for any reason, fails
to maintain insurance coverage which is required under this agreement, the
failure shall be deemed a material breach of contract. The City, at its sole
option, may terminate this agreement.
5.4 Each insurance policy shall be endorsed to state that coverage shall not be
canceled, reduced in coverage or in limits except after thirty (30) days prior
written notice has been provided to the City, or in the event of cancellation
because of nonpayment of premium, that the insurer shall give written notice to
the City not later than ten (10) days following cancellation,
5.4 Insurance is to be placed with insurers with a Best rating of no less than A:VII.
Insurers must be duly authorized to transact business in the State of Texas.
5.5 Certificates of Insurance shall be submitted on the Acord form only. Certificates
and endorsements effecting coverage required by this clause shall be forwarded
to: Finance Manager, City of Colleyville, 100 Main Street, Colleyville, TX.
76034.
Services Agreement for
Alarm Management
5.6 Upon written request of the City, Contractor shall provide to the City
certified copies of all required insurance policies.
Article 6
Termination of Agreement
6.1 Grounds for Termination
6.1.1 The City shall inform in writing to Contractor, if Contractor fails to perForm
its duties under this agreement with a ninety (90) days window to correct
the problem. Contractor shall remedy the problem within ninety (90) days
from the receipt of such notices. Should Contractor fail to remedy the
problem within ninety (90) days, the City may terminate this agreement.
6.1.2 The City may terminate this agreement any time after the first twelve (12)
months by giving ninety (90) days written notice to Contractor. The City
shall pay all that is payable under this agreement to Contractor until the
day Contractor stops providing services under this agreement.
6.1.3 Contractor's Fee Schedule and pricing for any and all Services to be
provided by Contractor to the City under this Agreement have been set,
established and agreed to be based upon the current provisions of
applicable City ordinances relating to alarms. Should said ordinances
change at any time during the term of this Agreement to reduce the
applicable fee, fines and charges, then the Contractor reserves the
express right to enter into good faith negotiations with the City to modify
the Fee Schedule and pricing accordingly. If, within thirty (30) days of
notice from Contractor to the City of its desire to so renegotiate, the parties
are unable to reach an agreement mutually acceptable to both parties,
then Contractor reserves the right to terminate this Agreement. Said
termination shall not be deemed to be a default by Contractor under this
Agreement, Contractor shall be paid all fees and costs due and owing
Contractor as of the date of said termination.
6.2 Effect of Termination
6.2.1 If this Agreement is terminated as provided herein, the City may require
Contractor to provide all finished and/or unfinished data and other
information of any kind possessed by Contractor in connection with the
performance of Services under this Agreement. Contractor shall be
required to provide such information within fifteen (15) days of the request.
Specifically, in the event the City shall terminate this Agreement:
6.2.1a All data relating to alarm permits shall be owned by the City.
Upon termination of this agreement, Contractor shall deliver to
the City all data in MS-SQL format.
6.2.1 b. Contractor retains all right and title to the Application software,
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Services Agreement for
Alarm Management
including but not limited to, all publication rights, all development
rights, all reproductions rights, and all rights that may follow from
the commercial development of the software. The City does not
acquire any ownership rights to the Application software. The
Software is protected in favor of PMAM, as well as any future
registered trademarks, are trademarks of PMAM.
6.2.1c. The proprietary software is considered loaned to the City during
the duration of this agreement as laid out in this contract and the
City will not have any access to PMAM's proprietary software
after the conclusion of the contract.
Article 7
Confidentiality of City Information
7.1 At all times, the Contractor shall recognize the City's sole and exclusive
ownership of all documents and information provided by the City or generated by
Contractor, based on information provided by the City relating to the basic and
special services, and the sole and exclusive right and jurisdiction of the City to
control the use of this information.
7.2 The Contractor agrees that neither it, or its employees, subsidiaries,
subcontractors, agents, or parent company shall disclose confidential
information, to any person or to anyone except as necessary to perform the
basic and special services under this agreement, without the expressed written
permission of the City or unless required to do so by law.
7.3 PMAM further undertakes that PMAM hosts and maintains all FAMS citizen data
on servers located and secured in the United States, and said data will not be
shared or released outside the United States. All of FAMS Citizen Service
Representatives are located in our offices in Irving, Texas, and Houston, Texas.
7.4 The Contractor shall further agree that in the event that any documents
containing confidential information should be improperly used or be removed in
any way from the possession or control of the Contractor or by anyone except
the City or authorized representatives, the Contractor shall immediately notify
the City orally and in writing, and shall join with the City at their request in taking
such reasonable steps as the City may deem advisable to enjoin the misuse and
regain possession of such confidential information, or steps otherwise necessary
for the protection of the City's rights and the confidentiality of the information.
7.5 The Contractor agrees to return any and all data furnished and information
derived hereunder promptly upon a request by the City and its authorized
designee.
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Services Agreement for
Alarm Management
Article 8
Genera/ Provisions
8.1 This Agreement and its attachments constitute the sole and only agreement
between the parties and supersede any prior understandings written or oral
agreements between the parties with respect to this subject matter.
8.2 PMAM may not assign this Agreement without the prior written consent of the
City. In the event of an assignment by PMAM to which the City has consented,
the assignee shall agree in writing with the City to personally assume, perform,
and be bound by all the covenants, and obligations contained in this Agreement.
8.3 Subject to the provisions regarding assignment, this Agreement shall be binding
on and inure to the benefit of the parties to it and their respective heirs,
executors, administrators, legal representatives, successors and assigns.
8.4 This Agreement shall be governed by the laws of the State of Texas; and venue
for any action concerning this Agreement shall be in Dallas County, Texas.
8.5 This Agreement may be amended by the mutual written agreement of the parties.
8.6 In the event any one or more of the provisions contained in this Agreement shall
for any reason be held to be invalid, illegal, or unenforceable in any respect, such
invalidity, illegality or unenforceability shall not effect any other provisions, and
the Agreement shall be construed as if such invalid, illegal, or unenforceable
provision had never been contained in it.
8.7 Any notice required or permitted to be delivered hereunder may be sent by first
class mail or overnight courier to the address specified below, or to such other
party or address as either party may designate in writing, and shall be deemed
received three (3) days after delivery set forth herein:
City: City of Colleyville
100 Main Street
Colleyville, TX 76034
Contractor: PMAM Corporation
105 Decker Court #675
Irving, Texas 75062
8.8 This Agreement may be signed in counterparts, each of which shall
constitute an original.
Services Agreement for
Alarm Management
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
City of Colleyville
By:
PMAM Corporation
By:
Pankaj Kumar, CEO
Attest:
By:
Cotleyville City Council
JUN 0 7 2011
Approved
in the year
Name:
Title: ~~~+'~G Gt.~"
Approved as to Form:
By: t S~
Name: , ` `~R~W ~'' `I~
Title: ~_ ~~ ti ~~1~ rn s -~
day of
Attest:
By: ~-~a D~ 1~1, ~~L I ~
Name:
Title: ~
..;a~""` r~;. -~"
*: ~:.; AURORA 0. MILLER
MY COMMISSION EXPIRES
:a''P.g;;;~~p`~ ~ecember23,2011
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Services Agreement for
Alarm Management
Exhibit A
Scope of Work and Contract Requirements
Scope of Work:
It will be the Contractor's responsibility to provide, install, and operate the Professional
Services Alarm Management Services Program based on a"False Alarm Management
Solution" system hereafter referred to as a FAMS system and all other necessary
equipment and services on a"software as a service" basis. The Contractor shall
develop FAMS system interface to upload data from the City's Police Department's (PD)
Record Management System (RMS) and Geographical Interface System (GIS) Systems
as an integral part of maintaining compliance with the alarm ordinance. The Contractor
shall accurately convert all pertinent data downloaded from the City's current primary
alarm and accounts/receivable databases to populate the FAMS system. Effective
interfaces shall ensure that all parties share and benefit from the most current and
accurate information and do not cause any disruption to the City and PD's operations.
Contractor shall provide appropriate supplies and services including but not limited to;
1. Single point of contact and daily resident assistance
2. Maintenance of databases:
a. Alarm permits
b. Permit Holders
c. Permit Holders with outstanding charges
d. Non-permitted locations with outstanding charges
e. Address verification database
f. Provide real-time and tape transfer between FAMS and PD RMS system
3. Collection of payments in accordance with the rates established by the alarm
ordinance
4. Performance of all the billing in accordance with the City's alarm ordinance, as
may be amended from time to time by the City
5. Generation of the following reports including but not limited to:
a. New alarm permits issued and fees collected
b. Annual permit renewals billed and fees collected
c. Permits inactivated or revoked and reason for inactivation or revocation
d. Permits reinstated and reason for reinstatement
e. Number of false burglar alarms
f. Number of false burglar alarms billed and fees collected
Services Agreement for
Alarm Management
g. Number of false robbery alarms
h. Number of false robbery alarms billed and fees collected
i. Number of reinstatement fees billed and fees collected
j. False burglary and/or robbery alarms for permit owners
k. False burglary and/or robbery alarms for non-permitted owners
I. Suspension or revocation Report for permit holders as per ordinance, if
applicable
6. System functionality to maintain the following critical dates:
a. Original permit issue date
b. Annual permit renewal date
c. Permit suspension date, if applicable
d. Permit reinstatement date, if applicable
e. Start date for new twelve (12) month period upon reinstatement of permit
revoked for excessive alarms if applicable.
f. Date and address of each false alarm.
7. System functionality to identify:
a. Permit holder
b. Non-permitted location
8. System functionality to capture the following information:
a. Permit number
b. Permit issue date
c. Permit expiration date
d. Permit type (residential / commercial)
e. Name of business or residential permit holder
f. Site
1) Street address and zip code of property
2) Type of property (residential / commercial)
3) Telephone numbers
4) Contact persons (minimum of 2) and phone number(s)
5) Type of alarm system installed (burglary, panic, robbery)
g. Billing
1) Name
2) Full mailing address (includes zip code)
3) Contact person and phone number(s)
h. Permit Holder Responsible for Alarm
1) Name
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Services Agreement for
Alarm Management
2) Complete mailing address
3) Phone numbers
Name and telephone number of alarm monitoring company
Name and telephone number of company that installed the alarm system
k. Special Medical Concerns
I. Pet Information
9. System functionality to perform address validation against PD RMS database
10. System functionality to maintain an alarm company master file, which includes:
a. Assigned alarm company code number
b. Name, address, and telephone number of alarm company
c. Alarm company Manager's name and telephone number
11. System functionality to automatically generate a permit number
12. System functionality to generate renewal notices and second renewal notices
automatically within specified periods
13. System functionality to generate revocation notices based upon the City
ordinance
14. System functionality to generate notices to alarm users without permits
15. System functionality to generate notices to permit holders with one false robbery
or other manually activated alarm within a twelve (12) month period
16. System functionality to maintain historical information on permit issuance
renewal, revocation and reinstatement on each property
17. System functionality to maintain current permit status information
18. System functionality to maintain incident count (true/false alarms) information on
each permit
19. System functionality to perform search by permit holder and business name
20. System functionality to print permits
21. System functionality to interface with PD RMS system as follows:
a. Transfer on line and/or via tape a skeleton version of entire registration
database from FAMS system to RMS including the following:
1) Permit number (or non-permitted identifier)
2) Name of permit holder
3) Location of permit holder
4) Permit status
5) Expiration date
6) Last false alarm incident date and time
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Services Agreement for
Alarm Management
7) Alarm type (i.e., burglar, panic, etc.)
8) False alarm incident count
b. Transfer on line and/or via tape incident records from RMS to FAMS
including:
1) Incident number
2) Priority
3) Call code
4) Disposition
5) Date
6) Time:
(a) Received
(b) Dispatched
(c) Arrived
(d) Cleared
7) Remarks
8) Site name and address
9) Reportee name, address, phone number
10) Dispatcher- employee number and terminal
11) Phone clerk - employee number and terminal
12) Cleared code and disposition (true/false)
13) Officer number
14) Unit(s) assigned
22. System functionality to make adjustments and/or corrections on fees at the
request of the City.
23. System functionality to make adjustments/corrections on fees relating to
accounting errors.
24. System functionality to generate incidents manually for a permit holder/non-
permitted holder
25. System functionality to issue notice to permit holders with excessive false
alarms.
26. System functionality to issue notice to non-permitted holders with false alarms.
27. System functionality to accept/establish temporary account numbers for non-
permitted holders who have incurred false alarm charges.
28. System functionality to transfer a temporary account number charges to a
permanent account permit number.
29. System functionality to maintain a table of fees in accordance with the City
alarm ordinance.
30. System functionality to generate renewal notices and second notices for active
permits.
31. System functionality to determine false alarm charges based on the City
alarm ordinance.
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Services Agreement for
Alarm Management
Collection requirements and provisions:
PMAM will design, implement and maintain a system to serve as the billing and
collections agent and accounts receivable (A/R) manager for the City Alarm Program
Administration and Collection Service. The Contractor will provide all hardware,
software, materials, supplies, space, and staff resources as required. The system will
meet the following collection specifications:
1. Bill format will provide stub or appropriate remittance form to accompany
payment
2. Bill format, permit forms, envelopes and related correspondence will
identify the location of a Contractor staffed and maintained office so the
customer may have the ability to obtain direct answers to questions about
their bills and related false alarm system information
3. Bill content and other correspondence will provide instructions directing the
customer to call a Contractor maintained and staffed phone number to answer
questions about billing, bill status, and other false alarm system matters.
Questions concerning the validity of any response or action taken by an
employee(s) of PD regarding a specified alarm call will be directed to a
representative of the police department
4. All bills, correspondence and related matters will be approved by the City
5. Bills will be due in time lines specified in the ordinance and or rules and
regulations as appropriate
6. Records of bills will be retained by Contractor to apply to Account Receivable
system (A/R) to be maintained by Contractor
7. Contractor will develop an A/R file, which the City will have access to review at
any time
8. System functionality for the City to print a bill for customers wishing to make
payments at the walk in cashier location(s) of the City and to provide on-line
information to the Contractor regarding such payments so that Contractor can
maintain A/R file
9. Contractor will provide the ability for customer to pay on-line, by mail and via
walk-in cashier
10. Payments made by mail will be directed to a P.O. Box address in Irving, Texas
maintained and managed by the Contractor
11. Contractor system will track NSF or insufficient fund check occurrences and
occurrences where customer stop payments have been ordered.
12. Contractor will provide system for billing the customer for the appropriate NSF
or insufficient fund check fee charges and charges for stop payment situations
13. When applicable, the billing and A/R system will be integrated with the appeals
hearing functions to be developed by the Contractor in order to provide for
integration of abatements, appeals hearing results and other appeals process
adjustment to the A/R system
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Services Agreement for
Alarm Management
14. Within thirty (30) days of termination, or at the end of the contract period, the
City will in writing request to the Contractor; and the Contractor will then turn
over to the City; all records, files, database and related project information and
materials
15. System functionality to generate billing for alarm charges which includes the
following information:
a. Summary information:
1) Previous / past due amounts
2) New charges
3) Payments
4) Adjustments
5) New balance due
b. Detail information
1) Type of incident
2) Date
3) Time incident received
4) Reason / description of incident
5) Charge if applicable
16. System functionality to show all incidents and their associated charges
during the current billing period
17. System functionality to provide itemized balance forward capabilities on billings
18. System functionality to generate the following reports:
a. Exception listing of permitted/non-permitted, which have exceeded
established limitations. (i.e., false alarm limits)
b. Listing of permits by
1) Alarm company
2) Permit number
3) Site address
4) Business / Owner name
5) Police district
c. Listing of permit counts in all categories
d. Listing of outstanding charges (i.e., term expiration, false alarm frequency
fees reinstatement fees)
e. Monthly Alarm company roster
f. An incident exception report generated during daily incident update process
from RMS (i.e., missing or incomplete information)
g. Daily activity reports including
1) New permits
2) Renewal notices
3) Second notices
4) Account billings
5) False Alarm Incidents processed
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Services Agreement for
Alarm Management
Processinq:
The Contractor shall provide the services covered under this agreement and Scope
from its offices in Irving, Texas and make available hardware and software and services
necessary to establish and provide the Alarm Program Administration and Collection
Service. The computer system shall produce various notices including violations (finable
and not finable), and maintain appropriate data required.
Contractor personnel shall perform all work under this agreement and supply
appropriate supplies and services.
Contractor's Obliqation:
In addition to the above, the Contractor shall:
~. Maintain the proposed equipment, hardware, and software, documentation,
and support services for the equipment installed, including the timely
incorporation of all engineering changes
2. Ensure that all components of the system, which might be capable of corruption
by virus, are virus-free and that industry proven protection mechanisms are
provided
3. Supply the City with an interFace document describing the type, size, location,
and medium of transfer from the City RMS
4. Defer to the City regarding the waiver of any false alarm fee incurred where there
is question about the validity of any response or action taken by an employee(s)
of the City regarding a specified alarm call
5. Send letter of violation of the City ordinance to alarm users without permits
6. In addition, the Contractor shall keep records as listed below:
a. Total violations per location by hour of day, day of week, week of month,
month of year, or year
b. Total payments received by day of week, week of month, month of year, or
year
c. Total number and dollar amount of delinquent offenders by category, both
for nonpayment and no permits
d. List of delinquent offenders by category, both for nonpayment and no
permits
e. Statistical report of billing and collection by fee type
f. Statistical report of billing and collections by permit number
g. Statistical report of violation activity by permit number and disposition
h. Statistical report of revenue collected or billed by type (fine, late fee).
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Services Agreement for
Alarm Management
i. List of outstanding fees owed (not delinquent)
Total collections by payment date and incident or permit number.
k. Number and list pursuing appeals process through Alarm Review
Board/Appeals process at PD
I. Disposition of all appeals actions
m. Number and list for not finable violations by exception code
7. When possible, reports shall be produced based on the entry of variable
parameters. Threshold fields shall allow a specific date range or other criteria.
When possible, all report searches, shall allow for multiple parameters
8. Contact Tracking: The software shall allow personnel to record information
obtained as the result of telephone calls or other communication, regarding a
violation, permit status or informational change made to permit. This information
shall be attached to the violation and/or permit data as a contact history file. This
attached file shall record relevant data and include:
1) Date and time of contact
2) Contact's (caller) name
3) Brief comments
Traininq
1. The Contractor shall provide training for the City and Police Department
employees. Training shall be conducted in several sessions on an as needed
basis
Svstem Coordination
1. The Contractor shall coordinate with the City's Finance Department, Information
Services and the Police Department to develop a system that will allow walk-in
payments under the contract
~ The Contractor shall provide during the life of the contract on-going computer
hardware, software support and maintenance to ensure uninterrupted operation.
In the unlikely event of interruption, Contractor will make best efforts to restore
service within seventy-two (72) hours
~ The Contractor under this agreement shall establish and provide public
education, awareness and information regarding the City Professional Services
Alarm Management Program
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Services Agreement for
Alarm Management
Exhibit "B"
Pricing and Receipt of Collections
This is a revenue sharing contract. The Contractor shall retain the percentages listed in
the table below of all collections and remit the percentage balance listed in the table
below to the City for the total of the actual revenues generated and collected for the City
during the life of this contract including all adjustments for:
a. Alarm permit and renewal fees;
b. False alarms violation fee above a mandated limit;
c. Reinstatement fees;
d. Late fee for false alarms, permit fees and renewal fees
e. Other charges imposed by the City in relation to the City's Alarm
Program Management and Collection Services except for criminal
penalties.
Revenue Collected
eve ear City Percentage PMAM Percentage
$0-$100,000 65% 35%
$100,001 - $200,000 72% 28%
$200,001 - and above 81 % 19%
The Contractor shall provide and pay for all facilities, products, labor, materials,
maintenance, tools, delivery, transportation, and other facilities and services necessary
to implement the FAMS system and perform the work required under this contract. The
City will not accept any charges from the Contractor toward the provisions or operation
of this service except the revenue sharing portion proposed by the Contractor.
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