HomeMy WebLinkAboutCity Council-Agenda Packets-7/29/2016 City of Colleyville Page 1
City of Colleyville
City Council
Worksession Agenda
City Hall
100 Main Street
Colleyville, Texas 76034
817.503.1000
www.colleyville.com
Tuesday, August 2, 2016
5:30 p.m.
Executive Conference Room
Third Floor - City Hall
1. CALL TO ORDER
2. EXECUTIVE SESSION - In accordance with Texas Government
Code, Chapter 551, Subchapter D
Section 551.074 - Personnel - Deliberate the appointment, employment,
evaluation, and duties of the economic development director
3. PRESENTATION AND DISCUSSION
3a Discussion of the amendments proposed by the Charter Review
Committee
3b Discussion of the 2016 Citizen Survey
4. ADJOURNMENT
I hereby certify this agenda was posted on City Hall bulletin boards Friday, July
29, 2016, by 5:00 p.m.
Amy Shelley, TRMC
City Secretary
A quorum of any Colleyville board, commission, or committee may be
present at this meeting.
Any matter on this agenda may, at the discretion of the governing body, be
opened for public comment and discussion.
If you plan to attend this public meeting and have a disability that requires
special accommodations, please advise the City Secretary at least 48 hours in
advance at 817.503.1133, and reasonable accommodations will be made to assist
you.
City of Colleyville Page 1
City of Colleyville
Colleyville City Council
Worksession
Agenda Briefing
City Hall
100 Main Street
Colleyville, Texas 76034
www.colleyville.com
Agenda Number 3a Agenda Date 08/02/2016 Number
Type Presentation and Discussion
Department City Council
Title
Discussion of the amendments proposed by the Charter Review Committee
Strategy Map Connection
B4- Cultivate a culture of transparency and consistent communication
Explanation
On July 21, 2016, City Council unanimously adopted Resolution R-16-4007 (attached),
appointing ten citizens to the Colleyville Citizens' Charter Review Committee for the
purpose of reviewing the City Charter for modifications.
The Committee met on July 6 and July 14, 2016 to review the City Charter. The
enabling resolution provided for recommendations to be presented to the City Council
by July 29, 2016.
The Chairman and Committee members will be present to provide an overview of the
attached recommendations to the City Council.
Attachments
1.Resolution R-16-4007
2.Report of the Charter Review Committee
RESOLUTION R-16-4007
A RESOLUTION OF THE CITY OF COLLEYVILLE, TEXAS
ESTABLISHING A COLLEYVILLE CITIZENS CITY CHARTER REVIEW
COMMITTEE, APPOINTING MEMBERS, AND PROVIDING A DATE
FOR THE-CHARTER REVIEW COMMITTEE TO SUBMIT A FINAL
REPORT
WHEREAS, the City Council believes that positive changes can be
possibly made to the Colleyville City Charter to enhance the
document without significantly effecting the democratic
principles of the Colleyville City Charter or the opportunities
of citizens to become informed on City issues and make
known to their elected representatives their concerns and
comments; and
WHEREAS, the City Council understands the need to review the City
Charter to clarify, add or subtract as necessary to ensure the
powers, rights and duties of the City government adhere to
its original concepts and structure as a "Council-Manager
Government."
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE
CITY OF COLLEYVILLE, TEXAS:
Sec. 1.THAT a Colleyville Citizens City Charter Review Committee is
hereby established.
Sec. 2.THAT the following citizens are appointed to the Colleyville
Citizens City Charter Review Committee:
Steve Waltens Nelson Thibodeaux
Michael Muhm David Medlin
Claudia Bevil! Tim Weymuth
Frank Carroll Rich Hendler
Shirley Schollmeyer Vince Hawkins
Sec. 3.THAT Frank Carroll is appointed as Chair, and Michael Muhm N
appointed as Vice Chair.
Sec. 4.THAT the City Manager shall provide administrative suppo
services to the Colleyville Citizens City Charter Revie
Committee.
Resolution R-16-4007
Page 2 of 4
Sec. 5.THAT the Colleyville Citizens Charter Review Committee's
responsibilities may include:
a. Section 3.01 Number, Selection, Term: should contain
language which limits consecutive terms to two in the same
office, and how or when this shall commence. Compare this
amendment with those of area cities for benchmarking.
b. Section 3.09C Quorum and Voting: should provide
language which allows electronic voting for City Council
meetings, and language that allows for nominations and
appointments and voting by name.
c. Section 14.02 Personal Financial Interest: should include an
additional subsection to provide the following:
k. Financial Disclosure and Business Conflict of Interest
Forms shall be provided by applicants seeking
appointments to the Planning and Zoning Commission
or the Zoning Board of Adjustment, and shall file
within two (2) business days following the end of the
application period stated in the official City
advertisement for application for the position. The
city manager and the city manager's senior staff
members shall also file the same within thirty (30)
days of hiring. All person(s), as outlined above, shall
have a duty to file supplemental disclosures within
five (5) days of an occurrence of any change in the
information reflected in the forms previously filed by
the individual. These forms shall include the following
information:
i. The location, size, and current use of all
property owned within the portion of Dallas,
Denton, and Tarrant County north of Interstate
30 and east of Interstate 35W, and that potion
of Denton County south of State Highway 114
and east of Interstate 35W, or held in trust by
the person(s), as outlined above, their spouse,
and any dependent minor children, or any
business entity in which the person has a
financial interest.
Resolution R-16-4007
Page 3 of 4
ii. The name and address of any person or
corporation which currently has or during the
preceding twelve (12) months has had a
contractual relationship with the City and from
which the person(s), as outlined above, their
spouse or dependent minor children .have
received a fee, salary, or gift of a value
exceeding one hundred dollars($100.00).
iii. The name and address of any corporation or
business, which currently has or in the
preceding twelve (12) months has had a
contractual relationship with, the City, of which
the person(s), as outlined above, their spouse,
or any dependent minor children own more
than two percent (2%) of the outstanding
equity interest or more than two percent (2%)
of the assets.
d. Section 7.02 City Secretary: should provide an addition of
with the approval of City Council" to the following
statement: "The City Manager, with the approval of City
Council, shall appoint a qualified individual to fill the
position of City Secretary."
e. Section 7.03(A) Chief of Police: should provide an addition
of "with the approval of City Council" to the following
statement: "The Chief of Police shall be appointed by the
City Manager, with the approval of City Council, for an
indefinite term."
f. Section 7.04(A) Fire Chief: should provide an addition of
with the approval of City Council" to the following
statement: "The Fire Chief shall be appointed by the City
Manager, with the approval of City Council, for an indefinite
term."
g. Section 7.05 Department of Public Works: should provide
an addition of "with the approval of City Council" to the
following statement: "The Director of Public Works shall be
appointed by the City Manager, with the approval of City
Council, for an indefinite term."
i
Resolution R-16-4007
Page 4 of 4
h. Section 7.06 Department of Finance: should provide an
addition of "with the approval of City Council" to the
following statement: "There shall be a Department of
Finance headed by the City Manager or his appointee, with
the approval of City Council."
Sec. 6.THAT the recommendations of the Colleyville Citizens Charter
Review Committee shall be finalized and ready to be
presented to the City Council by July 29, 2016.
Sec. 7.THAT this resolution shall take effect immediately upon
passage.
AND IT IS SO RESOLVED.
APPROVED BY A VOTE OF c— AYES, o NAYS, AND 0 ABSTENTIONS
ON THIS THE 21ST DAY OF JUNE 2016.
Mayor Richard Newton e, Mayor Pro Tern Chris Putnam
Place 1, Tammy Nakamura a Place 5, Nancy Coplen
Place 2, Bobby Lindamood c- Place 6, Mike Taylor A-kr_
Place 4, Jody Short h_.
ATTEST: CITY OF COLLEYVILLE
7"ili %\1101/ber- 214( ititja
Amy elley, TRMC Richard Newton
City Secretary Mayor
City of Colleyville Page 1
City of Colleyville
Charter Review Committee
MINUTES
City Hall
100 Main Street
Colleyville, TX 76034
817.503.1000
www.colleyville.com
Wednesday, July 6, 2016
6:00 p.m.
Executive Conference Room
Third Floor – City Hall
1. CALL TO ORDER
The Charter Review Committee was called to order on July 6, 2016, at 6:02 p.m.
by Chairman Frank Carroll.
2. ROLL CALL: Chair Frank Carroll, Vice Chairman Michael Muhm, and
Committee members Rich Hendler, David Medlin, Claudia Bevill, Tim Weymouth,
Nelson Thibodeaux, Steve Waltens, and Vince Hawkins were present
Absent: Shirley Schollmeyer
Mayor Richard Newton, Councilmember Bobby Lindamood, City Manager Jennifer
Fadden, Assistant City Manager/Director of Public Safety Mike Holder, SH26
Project Coordinator James Hubbard, and City Secretary Amy Shelley were also
present
Mayor Newton welcomed everyone and expressed his appreciation for their service
to this committee.
Councilmember Lindamood also welcomed everyone and expressed his
appreciation for their service to this committee.
3. DISCUSSION
3a Discussion of the Committee's resolution, charge, requests for
information procedure, and timetable for completion
3b Discussion of proposed meeting dates: July 14, July 21, and July 25,
2016
3c Discussion of resolution items to be considered: Section 14.02
Personal Financial Interest; Section 3.09C Quorum and Voting; Section
7.02 City Secretary; Section 7.03A Chief of Police; Section 7.04A Fire
Chief; Section 7.05 Department of Public Works; Section 7.06
Department of Finance; other City positions; and Section 3.01
Number, Selection, Term
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 2
Discussion of Section 7.02 City Secretary; Section 7.03A Chief of Police;
Section 7.04A Fire Chief; Section 7.05 Department of Public Works;
Section 7.06 Department of Finance; other City positions detailed as the
following:
Chairman Carroll asked the Committee members if there are any concerns
regarding the proposed amendments to the employee positions outlined in the
Charter. Member Waltens asked Chairman Carroll if there is simply a ratification of
an appointee. Chairman Carroll stated if the City Council does not approve of the
city manager’s applicant, the applicant would not be appointed to the position.
Member Waltens stated it is a distribution of power, per se.
Member Hawkins asked how the appointments currently occur. Chairman Carroll
replied the City Council does not currently approve appointments to these
positions.
Member Medlin asked how the city manager is approved and how often. Vice
Chairman Muhm replied currently the City Council hires the municipal judge, the
city attorney, and the city manager.
Member Medlin asked how often this occurs. Chairman Carroll replied it would
occur if the city manager resigns or was fired. He added it does not happen every
year, only when an issue arises. Member Hendler added there is an annual review
for the city manager.
Member Thibodeaux asked if the Charter outlines a chart of responsibility to the
city manager’s direct reports. Chairman Carroll replied the proposed amendment
does not define senior staff specifically.
Vice Chairman Muhm stated he does not understand why others are not listed,
such as the deputy city manager. Mayor Newton replied these particular
amendments are to the positions currently outlined in the Charter.
Member Hawkins asked after appointments are made, who is the manager of
these people. Chairman Carroll replied the city manager is the manager of those
people.
Member Hawkins asked if the city manager has complete autonomy. Chairman
Carroll replied with the autonomy that the city manager gives them.
Member Hawkins asked if the city manager can terminate them without having to
come back to City Council. Chairman Carroll replied no, these positions would not
have to be approved for termination through City Council.
Mayor Newton added the phrase, “with approval of City Council” used to be in the
Charter; however, it was removed in 2005.
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 3
Member Weymouth asked who the Mayor was in 2005. Mayor Newton replied Joe
Hocutt. Member Hendler added Bill Lindley was the city manager at that time too.
Vice Chairman Muhm asked Member Hendler if City Council ever approved those
positions. Member Hendler replied he did not remember.
Vice Chairman Muhm asked Mayor Newton if he remembered. Mayor Newton
replied it was when he was there.
Member Hendler replied it seems to be more transparent and adds to the value of
an elected City Council. Member Weymouth and Thibodeaux concurred.
Vice Chairman Muhm asked if there is nothing to require this be conducted in an
executive session, or out in a public forum. Chairman Carroll replied just that it
takes place.
Vice Chairman Muhm stated for an “indefinite term” is absent on the city secretary
and the finance positions, unlike the other positions. Chairman Carroll replied it
can be added to make those consistent with the other positions.
Member Medlin asked what an “indefinite term” means. Vice Chairman Muhm
replied there is no term, you are at the pleasure of.
Member Hawkins asked about the timing of the hiring, and if any delays would
hinder the process, especially with a competitive market place, and losing a
candidate. Chairman Carroll replied it could be placed on a regular City Council
meeting agenda, or City Council calls a special meeting. Member Hendler stated
there would be a timeframe noted with the employee’s departure.
Member Medlin asked staff if this situation has ever occurred. City Manager
Jennifer Fadden replied she would adopt this process into the hiring schedule.
Member Waltens added a special meeting could be called if a situation came up.
Discussion of Section 3.09C Quorum and Voting detailed as the following:
Vice Chairman Muhm replied it is important for voting at the same time, rather by
a show of hands, or electronically.
Member Medlin asked about the committee member voting, and if the person
would still be voted on. Chairman Carroll replied yes.
Vice Chairman Muhm asked if this is just clean-up language. Chairman Carroll
replied yes, clean-up provisions.
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 4
Discussion of Section 14.02 Personal Financial Interest detailed as the
following:
Chairman Carroll stated section 14.02(k)(i) should just read, “…Tarrant, Denton,
and Dallas counties”, with the removal of “north of Interstate 30 and east of
Interstate 35 W, and that portion of Denton County south of State Highway 114
and east of Interstate 35W…”
Vice Chairman Muhm asked if this will effect currently seated City
Councilmembers. Chairman Carroll replied yes.
Member Medlin stated he agrees with a timeframe for reporting, but more than
five days may need to be given for flexibility. Vice Chairman Muhm replied there
are currently five days to report. Chairman Carroll replied five days seems to be a
reasonable timeframe, but maybe to clarify it as five “business” days.
Vice Chairman Muhm added he likes business days, but five does seem tight.
Member Medlin stated he would hate for someone to get in trouble if they are on
vacation. Vice Chairman Muhm added these are rare occurrences. Chairman
Carroll added especially with email, five business days should allow ample time.
Vice Chairman Muhm asked if this would just include updating the financial
disclosure form. Chairman Carroll replied he envisions there would be an additional
form used to update the financial disclosures, and maybe note any change that
occurs during that timeframe.
Member Hawkins asked if the updates would include any publicly traded stock.
Chairman Carroll replied he believed so. Member Medlin replied two percent would
have to be disclosed.
Member Hawkins stated it may be difficult to do within five business days, if
someone is trading on their behalf, and he added he does not feel two percent is
high enough, maybe five percent would be better. He stated someone could
violate this and not even realize it. Chairman Carroll replied not having a problem
with that, it is the investments in the limited partnerships that create the financial
conflicts.
Vice Chairman Muhm stated he believed the disclosure would be if there is a
contractual relationship with the City, which may be very few and far between to
begin with. Chairman Carroll replied that could be correct, but he did not know.
Member Medlin asked what the punishment is if this is violated or not disclosed.
Chairman Carroll replied consequences with employees with the City would be
possible termination, and the consequences with appointed officials (P&Z) would
be removal by the City Council, and the consequences with elected officials would
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 5
be removal for violation of the City Charter. Member Muhm added an ethics
complaint can be filed with the Texas Ethics Commission.
Member Weymouth asked for an example of where you have a contract with the
City where we could own stock in it. Vice Chairman Muhm replied a contracting
company such as paving. Chairman Carroll added a landscaping firm, or real
estate investing.
Member Hawkins asked about regional banking for the City, and if someone has
stock in that bank. Chairman Carroll replied yes, they would have to disclose the
information.
Member Waltens asked if the intent is to prevent people from being on committees
and/or holding offices, while promoting legislation by which they would benefit
personally or financially. Chairman Carroll replied yes.
Chairman Carroll added the adoption of these amendments to the Charter may
require amendments to other ordinances.
Member Medlin added he does not believe a personal business footer should be
marketed in a City email. Member Bevill stated she believed it is covered under
Section 14.02A, especially if you are addressing them from the position you hold,
the personal interest should be set aside.
Chairman Carroll replied he is not sure if it prohibits this, and it may be something
members want to revise to provide further clarification.
Member Medlin asked where the $100 disclosure limit came from. Chairman
Carroll replied most are at a $50 minimum disclosure.
Member Hawkins asked if this excludes sporting events. Vice Chairman Muhm
replied most will exceed $100. Chairman Carroll replied it would need to be
disclosed.
Member Bevill asked about rounds of golf. Chairman Carroll replied if it exceeds
$100.
Member Medlin asked if the dollar amount needed to be increased. Member
Waltens replied it goes back to the spirit, we want to know if they have a
relationship with people who are benefiting from the City’s taxpayers’ dollars. He
added it is not going to be a rampant thing, and in reality it is just healthy to have
it all disclosed.
Member Hawkins asked about people trying to get approval through City Council
or P&Z. Member Thibodeaux replied it states any proposed or existing. Member
Waltens stated it is not in the financial disclosure language. Member Thibodeaux
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 6
added it exists in the Charter today. Chairman Carroll stated a provision could be
added to Section 14.02k that would apply to any interested parties. Member
Waltens and Medlin agreed.
Member Weymouth asked if it is realistic for a citizen to know within 15 days if
something is wrong, as outlined in Section 14.02(F). Chairman Carroll added he
would provide some clarification language for this, such as “knew or should have
reasonably known.”
Discussion of Section 3.01 Number, Selection, Term detailed as the
following:
Vice Chairman Muhm asked if a councilmember, in his second term, would have to
resign after filing for Mayor. Chairman Carroll replied if someone resigns their
position, even if only one day is served, it would still count as a full term served.
Member Medlin asked if the councilmember would have to resign if they are in
their third year of their second term while they are running for Mayor. Chairman
Carroll replied that is not addressed here, but no, they would not have to resign
the way it is currently drafted. Mayor Newton replied the Charter currently states
that they would have to resign from their current office. City Manager Jennifer
Fadden added it is in Section 3.08.
Chairman Carroll asked Mayor Newton how much of the term would have to
remain before a special election to fill the vacancy would occur. Mayor Newton
replied it is something like 90 days within an election, or hold a special election.
Member Medlin stated Section 3.05 is relevant to vacancies.
Chairman Carroll requested committee members to send him an email with any
revisions necessary to the proposed section.
Member Waltens asked about being consistent with the words “terms” and
“years.” Chairman Carroll replied there is no reason why we can’t be consistent
with either throughout the Charter. He added the 12 years is relevant to years in
any combined office.
Member Medlin asked if there is any interest in limiting total terms. Member Bevill
replied she likes that, especially since other cities are doing it.
Member Thibodeaux asked Chairman Carroll about four terms or 12 consecutive
years. Chairman Carroll replied 12 years is the maximum of consecutive years
served, two terms as City Council, two terms as Mayor.
Member Waltens asked if this will be retroactive. Chairman Carroll replied it is not
retroactive, because any member, who has met this provision, would immediately
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 7
be kicked off. He added this provision allows for it to become effective at the next
election.
Member Hawkins stated he does not agree with making this effective immediately
because of the loss of institutional knowledge. Member Medlin stated the previous
institutional knowledge did not listen to the citizens. Member Thibodeaux added
this has to be straight forward, and if the citizens are going to vote for it now it
must be effective immediately. Member Hawkins stated being in favor of term
limitations, and it depends on how we enact them. Vice Chairman Muhm agreed.
Member Bevill replied she does not have a problem with the way it is written, but
there is provisional language sometimes used for the transitional situations.
Chairman Carroll stated there is always a way to write it, but it is proposed to let
everyone serve out the term they currently have, and it applies to all City
Councilmembers.
Councilmember Lindamood stated Colleyville is enriched with so much talent, and
people that want to run for office are already doing their homework to run for
office. Member Hawkins agreed, and stated those people can run now.
Councilmember Lindamood added there was some discouragement to run against
someone who has been in office for so long.
Vice Chairman Muhm added there is a lot of bench strength in the community, and
new ideas enhance that experience. He stated there has to be a mechanism to
force change or it never happens.
Member Hawkins stated he is not disagreeing with term limitations, just the
implementation of it. He stated effective immediately targets some current
members, and phasing this in does not reduce its power.
Chairman Carroll stated it then becomes an issue about when to do it, or how
much time to delay it.
Member Waltens asked about the benefit of delaying it now then saying upon the
expiration of your term, you serve two terms, then you are ineligible. Member
Hawkins replied it helps with the institutional knowledge of the business of
Colleyville.
Member Bevill stated she believes the new people will dig in and work hard. She
stated there is a lot to be said for experience, but that is not the be-all-end-all.
She stated not sure that institutional knowledge is a valid concern, especially with
so many bright and willing people in the community, and they will find out.
Member Waltens stated if we agree that term limits are a good idea, then why not
implement them now versus later?
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 8
Member Thibodeaux stated the institutional knowledge is with the city manager.
He stated his concern is that if it is not effective now, then the voters question
when it becomes effective.
Member Hawkins asked about the ratification of this process. Chairman Carroll
replied the next time the amendments will be voted on, one at a time, with
somebody making a motion to approve it, and somebody will second it. If there
are amendments, then those will need to be voted on as well. He added he will
then put together a report for the committee to review, and then it will be
presented to City Council for their review. He stated at that time, it will be placed
on a City Council agenda for their approval, and then a resolution will be placed on
another City Council agenda to call the special election.
Member Hawkins asked if the vote will be made by the majority. Chairman Carroll
replied yes.
Member Hawkins asked about the next committee meeting. Chairman Carroll
replied on July 14th, in this room.
Vice Chairman Muhm asked Chairman Carroll if a member is not present, can they
vote by proxy. Chairman Carroll replied he did not know, but asked the city
manager to ask the city attorney to see if the members can attend by telephone.
Member Hawkins stated he would prefer to email his vote in. Member Weymouth
stated he would not be here either. Member Hawkins stated he would like some
flexibility in voting, especially given the short timeframe.
Member Bevill asked about the inconsistencies in the Charter, Section 3.09A, page
8 and 13.01(C)3, page 34 – the calling of special meetings with three or four
members; and same sections with three or four affirmative votes. Chairman
Carroll stated when the City Council member number changed from six to seven
members, these numbers were left to reflect that change. He added he would
make an effort to clean those up. Assistant City Manager/Director of Public Safety
Mike Holder stated this was to provide for the transition between six and seven
members. Chairman Carroll replied Article XIII may need to be removed from the
Charter, with a separate vote.
Member Thibodeaux asked about the four members calling a special meeting and if
that violates the open meetings. Chairman Carroll replied he did not believe it
violates the open meetings act.
4. ADJOURNMENT
There being no further business before the Committee, Member Thibodeaux
moved to adjourn the meeting. Member Weymouth seconded. Chair Frank Carroll
adjourned the meeting at 7:53 p.m.
Charter Review Committee Minutes July 6, 2016
City of Colleyville Page 9
APPROVED BY A VOTE OF 7 AYES, 0 NAYS, AND 0 ABSTENTIONS ON THIS THE
14TH DAY OF JULY 2016.
Minutes taken and prepared by:
Amy Shelley, TRMC
City Secretary
City of Colleyville Page 1
City of Colleyville
Colleyville City Council
Worksession
Agenda Briefing
City Hall
100 Main Street
Colleyville, Texas 76034
www.colleyville.com
Agenda Number 3b Agenda Date 08/02/2016 Number
Type Pre Council
Department City Manager
Title
Discussion of the 2016 Citizen Survey
Strategy Map Connection
F3- Forecast needs and plan for the future, balancing priorities with resources
C2- Deliver high quality and unique customer service
Explanation
The purpose of this item is to provide an opportunity to discuss the biennial Citizen
Survey. Staff will present the attached presentation, and seek direction from the City
Council on survey methodology and survey questions for 2016.
For the 2014 Citizen Survey, additional questions were added to seek citizen input for
the Comprehensive Plan. The majority of those additional questions have been
removed, and some questions have been kept or added to provide input on the
upcoming Parks Master Plan. In general, the draft 2016 survey format has been
reorganized with the intention of making it easier to grasp, discuss, and update going
forward by grouping it into three sections -
1. Standard Questions (that remain consistent for trend tracking, with minor updates)
2. Alternating Questions (may change based on community input needed)
3. Demographics
A draft 2016 Citizen Survey (clean copy) is attached, to provide a starting point for
discussion with the City Council. A redlined version, showing the changes from the
2014 Citizen Survey, is also attached for reference, as is a clean copy of the 2014
Citizen Survey and the 2014 survey results presentation.
Attachments
1.Presentation- 2016 Citizen Survey
2.2016 Draft Survey- clean copy
3.2014 Survey- marked up for 2016
4.2014 Citizen Survey (clean copy)
5.2014 Survey Results presentation
2016 Citizen Survey
City Council Worksession
August 2, 2016
The purpose of this presentation is to:
•Discuss background and purpose
•Review timeline and background on response rates
•Methodology: discuss options & receive City Council direction on
survey methodology
•Survey Questions: discuss & receive City Council direction on survey
questions
Overview
•What is the objective?
•Gauge citizen satisfaction and relative priority of focus areas
•What has the information been used for?
•Tracking trends over time (ask certain questions each year)
•Citizen feedback on priorities and areas for improvement
•Examples:
•Economic Development priorities
•No Knock List
•Customer Service Standards
Background & Purpose
Why survey?
Draft Timeline
Timeframe Action
July 2016 City Council provides direction on survey
methodology and questions
October 2016 Survey completed by citizens
November 2016 Results compiled/analyzed
December 2016 Final results report submitted/presented
December 2016 –
March 2017
Receive City Council direction resulting from
survey responses, if needed;
Departments update Business Plans as needed
March 2017 FY 2018 Budget Kickoff
Prior Results
•2014 Survey: 1,323 responses (825 mail; 498 online)
•2012 Survey: 1,665 responses (1,070 mail; 595 online)
•2010 Survey: 1,677 responses (1,412 mail; 265 online)
Colleyville Response Rates
Survey Methodology
Methodology Options
*Each option ensures a 95% confidence level with a +/-3.2% margin of error with
1,000 responses (lower if more are completed).
Who to Survey?
1.To all households
2.To a random sample
(usually based on
geographic location)
How to Survey?
1.Mail survey
2.Online survey
a)Promote via existing channels
b)Mail postcard invitations to online
survey
3.Phone Survey
4.Combination of mail/online/phone
Colleyville Methodology (2010, 2012, 2014)
•Mailed survey to all 8,200 households with option to complete on paper or online
Methodology Used by Neighboring Cities
•Online only for all citizens-Southlake, Hurst
•Online only for random sample-Denison
•Telephone to random sample-Trophy Club, Coppell
•Mail to a random sample-Flower Mound (then online for all), Burleson
•Combination of methods to random sample-North Richland Hills (then online for
all), Plano, Bedford
•Combination of methods for all citizens-Westlake, Colleyville
Methodology Trends
Factors to Consider
•Individual preference: paper response vs. online response
•Space constraints:limitations on number of questions or contextual information
•Cost: from most expensive to least–telephone, paper, online ($15,000 budget)
•Going “green”
•Potential for duplication/manipulation of online surveys and options to limit this
potential-
•Require respondent to enter their street address online and delete
duplications
•Print a unique code on each postcard that must be entered online
•Limit number of submissions from an IP address
Promotion & Access
For Any Methodology Choice:
•Survey will be promoted via regular channels including-
•Monthly utility billing newsletter
•Weekly E-News
•City website
•Cable channel
•Social media
•Public computers at the Library and Senior Center would be available for
online responses
Council Direction: Methodology
Who to Survey?
1.To all households
2.To a random sample
How to Survey?
1.Mail survey
2.Online survey
a)Promote via existing channels
b)Mail postcard invitations to online
survey
3.Phone Survey
4.Combination of mail/online/phone
Staff is seeking the City Council’s direction on the following:
Survey Questions
•When timing allows, additional questions have been “added on” to the biennial
Citizen Survey to seek citizen input on other major initiatives
•In the 2014 Citizen Survey, additional questions were added to gather citizen
input on the Comprehensive Plan -most planned for removal in 2016
•For the 2016 Citizen Survey, it may be appropriate to consider inclusion of
questions related to the Parks Master Plan
•Inclusion avoids having two surveys out within a few months of each other
•Using separate surveys allows the 2016 Citizen Survey to be shorter and
more detailed questions to be asked related to the Parks Master Plan
Add-On Questions
1-Standard Questions
(remain consistent for tracking, with minor updates)
•Communication preferences
•City performance (high level/big picture)
•City employee contact
•Quality of life in Colleyville
•Satisfaction with City Services
•Economic Development
Survey Format
To streamline the survey and tracking of trends, the draft survey has been
reorganized into the following sections:
2-Alternating Questions
(may change based on community input needed)
•Parks Master Plan Input
•Investment priorities to implement Parks
Master Plan
•Opportunities in Colleyville (items to focus on)
•City investment priorities
•Other Input/Feedback (open-ended)
3- Demographics
Staff is seeking the City Council’s direction on the following:
•Any other changes to individual survey questions
Council Direction: Questions
Questions and Discussion
An important message for Colleyville citizens
This is the biennial citizen survey. Your opinions and perspectives shape the plans and actions of the
City of Colleyville. The survey will help us gauge how we’re doing, but more importantly, it plays a critical role in determining
the programs and initiatives we pursue. Citizen responses on previous surveys have influenced our approach to funding roads
and infrastructure, helped the city target retailers that citizens desire, led to stronger regulations for door-to-door solicitors,
and brought about an increase in public meetings and opportunities for public input. This year’s survey also includes
questions related to the upcoming parks master plan that will guide Colleyville’s focus and investment in the City’s parks and
recreation programs.
Please take a few minutes to complete the survey. Your answers will be anonymous. Simply fold and tape the survey so the
return address to National Service Research is visible and mail it. As an alternative you may complete the survey online by
visiting Colleyville.com and clicking on the 2016 Citizen Survey feature. All surveys must be returned or completed
online by October 31, 2016.
Thank you for your invaluable participation.
Mayor Richard Newton Mayor Pro Tem Chris Putnam
Councilmember Nancy Coplen Councilmember Bobby Lindamood
Councilmember Tammy Nakamura Councilmember Jody Short
Councilmember Mike Taylor
STANDARD QUESTIONS
Communication Preferences:
1a. How do you currently get information about the City of Colleyville?
(Check all that apply)
City e-news/e-communicator CodeRED (in emergencies)
City website (colleyville.com) Call on Colleyville None
City’s Facebook page Webcast of public meetings
City cable channel Utility bill newsletter (Communicator)
City Council and/or City Staff Local newspaper, magazine, radio, TV
Community meetings Instagram
Twitter Other _____________________________________
1b. Are there other ways you would like the City of Colleyville to communicate
with you? ______________________________________
City Performance
2. Please indicate your level of satisfaction with the following areas of City
performance:
(Check one box for each)Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
Encouraging economic growth
Effective zoning and land use
regulations
Managing City funds
Welcoming citizen involvement
Listening to citizens
Planning for the future needs of
residents
Developing a future vision for the
City
Value of services for taxes paid
Maintaining quality of life
Government transparency
City Employee Contact
3. If you have had contact with a City of Colleyville employee within the past two
years, please indicate your level of satisfaction with the following:
(Check one box for each;
skip to Q4 if no contact)
Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
Does
Not
Apply
General courtesy
Directing you to the appropriate
department/person
Seemed concerned about my
issue
Appropriate staff returned my
call/email promptly
My issue was adequately
addressed
Received timely follow-up from
City to ensure my issue was
addressed
Other comments regarding contact with City employees:
Quality of Life in Colleyville
4a. Please indicate your level of satisfaction with Colleyville(’s):
(Check one box for each)Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
As a place to live
As a place to raise a family
As a place to do business
As a place to work
As a place to retire
Appearance of your
neighborhood
Overall appearance of Colleyville
Overall safety of Colleyville
Overall image/reputation
Overall quality of life
Overall quality of City services
4b. During the time you have lived here, do you think that as a community
Colleyville has (check one box):
Changed for the better Remained the same
Changed for the worse No opinion
Satisfaction with City Services
5. Please indicate your level of satisfaction with the following:
(Check one box for each; check “No
Opinion” if you have not used the
service in the last 24 months)
Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
Fire protection
Emergency medical services
Police protection
Traffic enforcement
Addressing traffic congestion
Code enforcement
Animal control
Trash/recycle service
Street maintenance/repairs
Sidewalk maintenance/repairs
Water/sewer services
Storm drainage
Municipal Court
Community events/festivals
Library services and programs
Library printed material
collection
Library videos/audio books /
downloadable materials
Parks in Colleyville
Trails in Colleyville
Senior Center programs
Meeting space at the Colleyville
Center (for rental)
Keeping citizens informed about
City business
Providing adequate forums for
public input
Retaining existing businesses
Attracting new businesses
Economic Development
6a. Rate the following statement: I can generally find what I need in the way of
restaurants and retailers in Colleyville?
Strongly Agree Agree Disagree Strongly Disagree No opinion
6b. Which of the following types of businesses are needed in Colleyville?
(Check one box for each)Definitely
Needed
Somewhat
Needed
Not
Needed No Opinion
Small retail stores (boutiques)
Medium-sized retail stores
Large retail stores
Professional services (medical,
legal, health and beauty, etc.)
Major supermarkets
Fast food restaurants
Sit-down restaurants
Outdoor entertainment venues
(sports, etc.)
Indoor entertainment venues
(movie, live theater, art, etc.)
Mixed-use developments with
retail, residential, office, hotel
components
General services (i.e. auto, home
repair)
Hotel
Other types of businesses or specific businesses needed:
ALTERNATING QUESTIONS
Parks Master Plan Input
7a. How important is it for the City of Colleyville to focus on the following park
and recreation opportunities?
(Check one box for each)Very
Important Important Not Very
Important
Not At All
Important
No
Opinion
A. Upgrade facilities in existing
parks
B. Provide additional trails and
sidewalks
C. Add shade covers to park
amenities
D.Plant more trees
E. Provide more pavilions for
public use
F. Additional athletic fields
G. Add indoor space for
recreation programs
H.Add or enhance outdoor
space for community special
events
I.Invest more in open space
J.Expand recreation programs
and activities
7b. Which park do you visit most?
7c. What improvements, if any, are needed at that park?
Investment Priorities to Implement Parks Master Plan
7d. From the previous section (7a) write the letter (A, B, C, etc.) of your top
three priorities:
1.______________ 2. ______________ 3. ______________
From the previous section (7a) write the letter (A, B, C, etc.) of your lowest
three priorities:
1.______________ 2. ______________ 3. ______________
Opportunities in Colleyville
8a. How important do you feel it is for the City of Colleyville to focus on each of
these issues related to living in Colleyville?
(NOTE: Some of these may be outside the City’s direct jurisdiction, but important enough
for the City to influence.)
(Check one box for each)Very
Important Important Not Very
Important
Not At All
Important
No
Opinion
A. Address traffic congestion
B. Slow down traffic in
neighborhoods
C. Improve infrastructure
(roads, water, sewer, City
buildings, parks)
D.Address drainage
E. Enhance code enforcement
for homes and commercial
property appearance
F. Invest in public art/provide
cultural opportunities
G. Enhance community events
and festivals
H.Encourage community and
neighborhood beautification
I.Increase online library
collection
J.Enhance entrances/ gateways
into Colleyville
K.Attract more retail and
commercial services
City Investment Priorities
8b. From the previous section (8a) write the letter (A, B, C, etc.) of your top
three priorities:
1.______________ 2. ______________ 3. ______________
From the previous section (8a) write the letter (A, B, C, etc.) of your lowest
three priorities:
1.______________ 2. ______________ 3. ______________
Other Input/Feedback
Q9: add something like “Are there any other issues the City needs to address that are not mentioned
above, or is there any other input you would like to share?”
Demographics
10a. Do you live within the Colleyville city limits? Yes No
10b. Which of the following applies to the head of household members?
(Check all that apply)
Works in Colleyville Retired Other__________________
Works outside Colleyville Student
Does not work outside home Unemployed
10c. If applicable, your WORK zip code: ________ _______ ________ ________ _______
10d. How long have you lived in Colleyville?
Less than 1 year 4 to 7 years 11 to 20 years
1 to 3 years 8 to 10 years More than 20 years
10e. Do you own or rent your home? Own Rent
10f. Do you have any children living in your household in any of the following
age groups? (Check all that apply)
Under age 6 13 to 18 years old No children in household
6 to 12 years old 19 to 24 years old
10g. Do you have an older parent or relative living with you?
Yes No
10h. Your age?
Under 18 25 to 34 45 to 54 65 to 74
18 to 24 35 to 44 55 to 64 75 or older
10i. Are you: Male Female
10j. Identifying your basic geographic location provides greater context when
analyzing your responses. To help us do that, please select your Colleyville
recycling day below:
Monday Thursday
Tuesday Friday I don’t know
Potential Additions:
- Check here to add email address to receive weekly E-News (for online survey)
-If online only, opportunity to add videos and basic info at the end??
An important message for Colleyville citizens
This is the biennial citizen survey. Your opinions and perspectives shape the plans and actions of the City of Colleyville. The
survey will help us gauge how we’re doing, but more importantly, it plays a critical role in determining the programs and
initiatives we pursue. Citizen responses on previous surveys have influenced our approach to funding roads and
infrastructure, helped the city target retailers that citizens desire, led to stronger regulations for door-to-door solicitors, and
brought about an increase in public meetings and opportunities for public input. This year’s survey also includes questions
related to the upcoming comprehensive plan that will guide Colleyville’s future physical development.
Please take a few minutes to complete the survey. Your answers will be anonymous. Simply fold and tape the survey so the
return address to National Service Research is visible and mail it. As an alternative you may complete the survey online by
visiting Colleyville.com and clicking on the 2016 Citizen Survey feature. All surveys must be returned or completed
online by October 31, 2016.
Thank you for your invaluable participation.
Mayor Richard Newton Mayor Pro Tem Chris Putnam
Councilmember Nancy Coplen Councilmember Bobby Lindamood
Councilmember Tammy Nakamura Councilmember Jody Short
Councilmember Mike Taylor
STANDARD QUESTIONS
Communication Preferences:
1a. How do you currently get information about the City of Colleyville?
(Check all that apply)
City e-news/e-communicator CodeRED (in emergencies) YouTube
City website (colleyville.com) Call on Colleyville None
City’s Facebook page Webcast of public meetings
City cable channel Utility bill newsletter (Communicator)
City Council and/or City Staff Local newspaper, magazine, radio, TV
Community meetings Other _____________________________________
Twitter Instagram
1b. Are there other ways you would like the City of Colleyville to communicate
with you? ______________________________________
1c. How do you prefer to complete this biennial citizen survey in the future?
Hard copy by mail Online from the City’s website
Other__________________________________
City Performance
3. How satisfied are you with the City of Colleyville’s performance for each of
the following areas? Please indicate your level of satisfaction with the
following:
(Check one box for each)Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
Encouraging economic growth
Effective zoning and land use
regulations
Managing City funds
Welcoming citizen involvement
Listening to citizens
Planning for the future needs of
residents
Developing a future vision for the
City
Value of services for taxes paid
Maintaining quality of life
Government transparency
City Employee Contact
6. If you have had contact with a City of Colleyville employee within the past
year, please indicate your level of satisfaction with the following:
(Check one box for each;
skip to Q7 if no contact)
Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
Does
Not
Apply
General courtesy
Directing you to the appropriate
department/person
Seemed concerned about my
issue
Appropriate staff returned my
call/email promptly
My issue was adequately
addressed
Received timely follow-up from
City to ensure my issue was
addressed
Other comments regarding contact with City employees:
Quality of Life in Colleyville
7a. How satisfied are you with Colleyville: Please indicate your level of
satisfaction with Colleyville:
(Check one box for each)Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
As a place to live
As a place to raise a family
As a place to do business
As a place to work
As a place to retire
Appearance of your
neighborhood
Overall appearance of Colleyville
Overall safety of Colleyville
Overall image/reputation
Overall quality of life
Overall quality of City services
7b. During the time you have lived here, do you think that as a community
Colleyville has (check one box):
Changed for the better Remained the same
Changed for the worse No opinion
7c. Name a city or place you have visited or lived that you wish Colleyville could
be more like and WHY?
7d. What ONE thing makes Colleyville a unique place to live?
Appearance/Safety
5. How satisfied or dissatisfied are you with:
(Check one box for each)Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
Overall appearance of your
neighborhood
Overall safety of your
neighborhood
Overall appearance of Colleyville
Overall safety of Colleyville
Satisfaction with City Services
8. Please indicate your level of satisfaction with the following:
(Check one box for each; check “No
Opinion” if you have not used the
service in the last 24 months)
Very
Satisfied Satisfied Dis-
satisfied
Very
Dissatisfied
No
Opinion
Fire protection
Emergency medical services
Police protection
Traffic enforcement
Addressing traffic congestion
Code enforcement
Animal control
Trash/recycle service
Street maintenance/repairs
Sidewalk maintenance/repairs
Water/sewer services
Storm drainage/flooding
Municipal Court
Community events/festivals
Library services and programs
Library hours
Library printed material
collection
Library videos/audio books /
downloadable materials
Parks in Colleyville
Trails in Colleyville
Senior Center programs
Senior Center hours
Adequate meeting space at
Colleyville Center (for rental)
Keeping citizens informed about
City business
Providing adequate forums for
public input
Retaining existing businesses
Attracting new businesses
Use of City Services
2. How frequently do you or your household members do the following in
Colleyville?
(Check one box for each)At least
weekly
At least
monthly
Few times
a year Rarely Never
Watch/attend a public meeting
Watch the City’s cable channel
Contact the City with a question
Visit City’s website (colleyville.com)
Visit the Colleyville Public Library
Visit a city park
Walk or bike on a City trail
Use the Colleyville Center
Use the Colleyville Senior Center
Transportation Issues
4. How important is it for the City of Colleyville to address the following
transportation issues in the near future?
(Check one box for each)Very
Important Important Not Very
Important
Not At All
Important
No
Opinion
Traffic on Glade Road
Traffic on Cheek-Sparger Road
Neighborhood traffic (please
indicate where):
Better sidewalks/trails for
bicycles or walking:
On Colleyville Boulevard
Other ___________________________
Eliminate bar ditches on city
streets
Add wayfinding signs along
major thoroughfares
Events/Programs
9. In which City of Colleyville special event(s) or program(s) have you or other
household members participated within the past 12 months?
(Check all that apply)
Holly Colley Holiday Art class
Red, White and Sousa Senior class/program
Old Tyme Bar-B-Q Senior day trip
Spring Clean Sweep Library Summer Reading Program/Finale
Haunted Trail Fest Attended a meeting/event at Colleyville Center
Recreation class Book club
None Other______________________________________________
Retail Goods and Services Economic Development
11a. How frequently do you or your household members do the following in
Colleyville?
(Check one box for each)At least
weekly
Several
times a
month
At least
monthly Rarely Never
Dine out
Shop for groceries
Shop for apparel/shoes
Shop for hardware or gardening
supplies
Shop at specialty stores (bakery, pet,
framing, stationary, florist, etc.)
Go to the movies
Use a medical service
Use a specialty service (legal, beauty,
etc.)
11b. Rate the following statement: I can generally find what I need in the way of
restaurants and retailers in Colleyville?
Strongly Agree Agree Disagree Strongly Disagree No opinion
11c. What item(s) or service(s) have you attempted to purchase in Colleyville
that you were unable to find in Colleyville?
Needed Businesses in Colleyville (Combine question 11 and 12 for ED)
12. Which of the following types of businesses are needed in Colleyville?
(Check one box for each)Definitely
Needed
Somewhat
Needed
Not
Needed No Opinion
Small retail stores (boutiques)
Medium-sized retail stores
Large retail stores
Professional services (medical,
legal, health and beauty, etc.)
Major supermarkets
Fast food restaurants
Sit-down restaurants
Outdoor entertainment venues
(sports, etc.)
Indoor entertainment venues
(movie, live theater, art, etc.)
Mixed-use developments with
retail, residential, office, hotel
components
General services (i.e. auto, home
repair)
Hotel
Other:
ALTERNATING QUESTIONS
Parks and Recreation Facilities Parks Master Plan Input
10a. How important is it for the City of Colleyville to focus on the following park
and recreation opportunities issues in the near future?
(Check one box for each)Very
Important Important Not Very
Important
Not At All
Important
No
Opinion
Upgrade facilities in existing
parks
Provide additional trails and
sidewalks
Add shade covers to park
amenities
Plant more trees
Provide more pavilions for
public use
Additional athletic fields
Add indoor space for recreation
programs
Add or enhance outdoor space
for community special events
Invest more in open space
Expand recreation programs
and activities
10b. Which park do you visit most?
10c. What improvements, if any, are needed at that park?
Investment to Implement Parks Master Plan
14b. From the previous section (10a) write the letter (A, B, C, etc.) of your top
three priorities:
1.______________ 2. ______________ 3. ______________
From the previous section (10a) write the letter (A, B, C, etc.) of your lowest
three priorities:
1.______________ 2. ______________ 3. ______________
Neighborhood Issues Needing Attention
13a. What concerns are important to address in your neighborhood?
What neighborhood do you live in? _______________________________________________________
(Check one box for each)Definitely
Needs
Attention
Needs Some
Attention
No Attention
Needed No Opinion
Houses in need of repair
Stray animals
Door-to-door solicitations
Litter
Fences in disrepair
Availability of sidewalks/trails
Condition of sidewalks/trails
Condition of neighborhood streets
Crime
Traffic congestion/speeding
Condition of major streets leading
into your neighborhood
13b. Are there any major streets leading into your neighborhood that need
attention?
13c. If you could change/enhance anything in your neighborhood what would it be?
Issues Opportunities in Colleyville
14a. How important do you feel it is for the City of Colleyville to focus on each of
these issues related to living in Colleyville over the next five to 10 years?
(NOTE: Some of these may be outside the City’s direct jurisdiction, but important enough
for the City to influence.)
(Check one box for each)Very
Important Important Not Very
Important
Not At All
Important
No
Opinion
A. Address traffic congestion
B. Slow down traffic in
neighborhoods
C. Improve infrastructure
(roads, water, sewer, City
buildings, parks)
D.Address drainage/ flooding
E. Enhance code enforcement
for homes and commercial
property appearance
F. Improve existing sidewalks
and trails
G. Construct additional
sidewalks and trails
H.Create more trail
connections throughout
Colleyville
I.Expand recreation programs
and activities
J.Invest more in open space
K.Improve existing parks
L. Invest in public art/provide
cultural opportunities
M.Enhance community events
and festivals
N.Create outdoor community
and public event space
O.Encourage community and
neighborhood beautification
P.Increase online library
collection
Q.Provide more access to
information about the City
R. R. Enhance entrances/
gateways into Colleyville
S.Guide the design of new
commercial buildings
T.Improve appearance of
Colleyville Blvd. corridor
U.Attract more retail and
commercial services
V. V. Allow unique housing types
(such as brownstones) in
compatible locations
City Investment
14b. From the previous section (14a) write the letter (A, B, C, etc.) of your top
three priorities:
1.______________ 2. ______________ 3. ______________
From the previous section (14a) write the letter (A, B, C, etc.) of your lowest
three priorities:
1.______________ 2. ______________ 3. ______________
Demographics
15a. Do you live within the Colleyville city limits? Yes No
15b. Which of the following applies to the head of household members?
(Check all that apply)
Works in Colleyville Retired Other__________________
Works outside Colleyville Student
Does not work outside home Unemployed
15c. If applicable, your WORK zip code: ________ _______ ________ ________ _______
15d. How long have you lived in Colleyville?
Less than 1 year 4 to 7 years 11 to 20 years
1 to 3 years 8 to 10 years More than 20 years
15e. Do you own or rent your home? Own Rent
15f. Do you have any children living in your household in any of the following
age groups? (Check all that apply)
Under age 6 13 to 18 years old No children in household
6 to 12 years old 19 to 24 years old
15g. Do you have an older parent or relative living with you?
Yes No
15h. Your age?
Under 18 25 to 34 45 to 54 65 to 74
18 to 24 35 to 44 55 to 64 75 or older
15i. Are you: Male Female
15j. Identifying your basic geographic location provides greater context when
analyzing your responses. To help us do that, please select your Colleyville
recycling day below:
Monday Thursday
Tuesday Friday I don’t know
An important message for Colleyville citizens This is the biennial citizen survey. Your opinions and perspectives shape the plans and actions of the City of Colleyville. The survey will help us gauge how we’re doing, but more importantly, it plays a critical role in determining the programs and initiatives we pursue. Citizen responses on previous surveys have influenced our approach to funding roads and infrastructure, helped the city target retailers that citizens desire, led to stronger regulations for door-to-door solicitors, and brought about an increase in public meetings and opportunities for public input. This year’s survey also includes questions related to the upcoming comprehensive plan that will guide Colleyville’s future physical development.
Please take a few minutes to complete the survey. Your answers will be anonymous. Simply fold and tape the survey so the return address to National Service Research is visible and mail it. As an alternative you may complete the survey online by visiting Colleyville.com and clicking on the 2014 Citizen
Survey feature. All surveys must be returned or completed online by Jan.
31, 2014. Thank you for your invaluable participation.
Mayor David Kelly
Mayor Pro Tem Mike Taylor Councilmember Carol Wollin
Councilmember Chuck Mogged Councilmember Stan Hall
Councilmember Jody Short Councilmember Tom Hart
1a. How do you currently get information about the City of Colleyville?
(Check all that apply) City e-news/e-communicator CodeRED (in emergencies) YouTube City website (colleyville.com) Call on Colleyville None City’s Facebook page Webcast of public meetings City cable channel Utility bill newsletter (Communicator) City Council and/or City Staff Local newspaper, magazine, radio, TV Community meetings Other _____________________________________
1b. Are there other ways you would like the City of Colleyville to communicate
with you? (Check all that apply) Twitter Mobile Apps Other______________________________________ LinkedIn Blogs Instagram No need for other forms of communications from the City
1c. How would you like to complete this biennial citizen survey in the future? Hard copy by mail Online from the City’s website Other__________________________________
2. How frequently do you or your household members do the following in
Colleyville?
(Check one box for each) At least weekly At least monthly Few times a year Rarely Never Watch/attend a public meeting Watch the City’s cable channel Contact the City with a question Visit City’s website (colleyville.com) Visit the Colleyville Public Library Visit a city park Walk or bike on a City trail Use the Colleyville Center Use the Colleyville Senior Center
3. How satisfied are you with the City of Colleyville’s performance for each of
the following areas?
(Check one box for each) Very Satisfied Satisfied Dis-satisfied Very Dissatisfied No Opinion Encouraging economic growth Effective zoning and land use regulations Managing City funds Welcoming citizen involvement Listening to citizens Planning for the future needs of residents Developing a future vision for the city Value of services for taxes paid Maintaining quality of life Transparency in decision making
4. How important is it for the City of Colleyville to address the following
transportation issues in the near future?
(Check one box for each) Very Important Important Not Very Important Not At All Important No Opinion Traffic on Glade Road Traffic on Cheek-Sparger Road Neighborhood traffic (please
indicate where): Better sidewalks/trails for bicycles or walking:
• On Colleyville Boulevard
• Other ___________________________
Eliminate bar ditches on city streets Add wayfinding signs along major thoroughfares
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5. How satisfied or dissatisfied are you with?
(Check one box for each) Very Satisfied Satisfied Dis-satisfied Very Dissatisfied No Opinion Overall appearance of your neighborhood Overall safety of your neighborhood Overall appearance of Colleyville Overall safety of Colleyville
6. If you have had contact with a City of Colleyville employee within the past
year, how satisfied were you with the following?
(Check one box for each;
skip to Q7 if no contact) Very Satisfied Satisfied Dis-satisfied Very Dissatisfied Does Not Apply General courtesy Directing you to the appropriate department/person Seemed concerned about my issue Appropriate staff returned my call/email promptly My issue was adequately addressed Received timely follow-up from City to ensure my issue was addressed Other comments regarding contact with City employees:
7a. How satisfied are you with Colleyville:
(Check one box for each) Very Satisfied Satisfied Dis-satisfied Very Dissatisfied No Opinion As a place to live As a place to raise a family As a place to do business As a place to work As a place to retire Overall image/reputation Overall quality of life Overall quality of City services
7b. During the time you have lived here, do you think that as a community
Colleyville has (check one box): Changed for the better Remained the same Changed for the worse No opinion
7c. Name a city or place you have visited or lived that you wish Colleyville could
be more like and WHY?
7d. What ONE thing makes Colleyville a unique place to live?
8. How satisfied or dissatisfied are you with the following services provided by
the City of Colleyville?
(Check one box for each; check “No
Opinion” if you have not used the
service in the last 24 months)
Very Satisfied Satisfied Dis-satisfied Very Dissatisfied No Opinion Fire protection Emergency medical services Police protection Traffic enforcement Addressing traffic congestion Code enforcement Animal control Trash/recycle service Street maintenance/repairs Sidewalk maintenance/repairs Water/sewer services Storm drainage/flooding Municipal Court Community events/festivals Library services and programs Library hours Library printed material collection Library videos/audio books / downloadable materials Parks in Colleyville Trails in Colleyville Senior Center programs Senior Center hours Adequate meeting space at Colleyville Center (for rental) Keeping citizens informed about City business Providing adequate forums for public input Retaining existing businesses Attracting new businesses
9. In which City of Colleyville special event(s) or program(s) have you or other
household members participated within the past 12 months?
(Check all that apply) Holly Colley Holiday Art class Red, White and Sousa Senior class/program Old Tyme Bar-B-Q Senior day trip Spring Clean Sweep Library Summer Reading Program/Finale Haunted Trail Fest Attended a meeting/event at Colleyville Center Recreation class Book club None Other______________________________________________
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10a. How important is it for the City of Colleyville to address the following park
and recreation issues in the near future?
(Check one box for each) Very Important Important Not Very Important Not At All Important No Opinion Upgrade facilities in existing parks Provide additional trails and sidewalks Add shade covers to park amenities Provide more pavilions for public use Additional athletic fields Add indoor space for recreation programs Add or enhance outdoor space for community special events
10b. Which park do you visit most?
10c. What improvements, if any, are needed at that park?
11a. How frequently do you or your household members do the following in
Colleyville?
(Check one box for each) At least weekly Several times a month At least monthly Rarely Never Dine out Shop for groceries Shop for apparel/shoes Shop for hardware or gardening supplies Shop at specialty stores (bakery, pet, framing, stationary, florist, etc.) Go to the movies Use a medical service Use a specialty service (legal, beauty, etc.)
11b. Rate the following statement: I can generally find what I need in the way of
restaurants and retailers in Colleyville? Strongly Agree Agree Disagree Strongly Disagree No opinion
11c. What item(s) or service(s) have you attempted to purchase in Colleyville
that you were unable to find in Colleyville?
12. Which of the following types of businesses are needed in Colleyville?
(Check one box for each) Definitely Needed Somewhat Needed Not Needed No Opinion Small retail stores (boutiques) Medium-sized retail stores Large retail stores Professional services (medical, legal, health and beauty, etc.) Major supermarkets Fast food restaurants Sit-down restaurants Outdoor entertainment venues (sports, etc.) Indoor entertainment venues (movie, live theater, art, etc.) Mixed-use developments with retail, residential, office, hotel components General services (i.e. auto, home repair) Hotel Other:
13a. What concerns are important to address in your neighborhood?
What neighborhood do you live in? _______________________________________________________
(Check one box for each) Definitely Needs Attention Needs Some Attention No Attention Needed No Opinion
Houses in need of repair
Stray animals
Door-to-door solicitations
Litter
Fences in disrepair
Availability of sidewalks/trails
Condition of sidewalks/trails
Condition of neighborhood streets
Crime
Traffic congestion/speeding
Condition of major streets leading
into your neighborhood
13b. Are there any major streets leading into your neighborhood that need
attention?
13c. If you could change/enhance anything in your neighborhood what would it be?
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14a. How important do you feel it is for the City of Colleyville to focus on each of
these issues related to living in Colleyville over the next five to 10 years?
(NOTE: Some of these may be outside the City’s direct jurisdiction, but important enough
for the City to influence.)
(Check one box for each) Very Important Important Not Very Important Not At All Important No Opinion
A. Address traffic congestion
B. Slow down traffic in neighborhoods
C. Improve infrastructure (roads, water, sewer, City buildings, parks)
D. Address drainage/ flooding
E. Enhance code enforcement for homes and commercial property appearance
F. Improve existing sidewalks and trails
G. Construct additional sidewalks and trails
H. Create more trail connections throughout Colleyville
I. Expand recreation programs and activities
J. Invest more in open space
K. Improve existing parks
L. Invest in public art/provide cultural opportunities
M. Enhance community events and festivals
N. Create outdoor community and public event space
O. Encourage community and neighborhood beautification
P. Increase online library collection
Q. Provide more access to information about the City
. R. Enhance entrances/ gateways into Colleyville
S. Guide the design of new commercial buildings
T. Improve appearance of Colleyville Blvd. corridor
U. Attract more retail and commercial services
V. Allow unique housing types (such as brownstones) in compatible locations
14b. From the previous section (14a) write the letter (A, B, C, etc.) of your top
three priorities:
1.______________ 2. ______________ 3. ______________
From the previous section (14a) write the letter (A, B, C, etc.) of your lowest
three priorities:
1.______________ 2. ______________ 3. ______________
15a. Do you live within the Colleyville city limits? Yes No
15b. Which of the following applies to the head of household members?
(Check all that apply)
Works in Colleyville Retired Other__________________
Works outside Colleyville Student Does not work outside home Unemployed
15c. If applicable, your WORK zip code: ________ _______ ________ ________ _______
15d. How long have you lived in Colleyville? Less than 1 year 4 to 7 years 11 to 20 years 1 to 3 years 8 to 10 years More than 20 years
15e. Do you own or rent your home? Own Rent
15f. Do you have any children living in your household in any of the following
age groups? (Check all that apply) Under age 6 13 to 18 years old No children in household 6 to 12 years old 19 to 24 years old
15g. Do you have an older parent or relative living with you? Yes No
15h. Your age? Under 18 25 to 34 45 to 54 65 to 74 18 to 24 35 to 44 55 to 64 75 or older
15i. Are you: Male Female
15j. Identifying your basic geographic location provides greater context when
analyzing your responses. To help us do that, please select your Colleyville
recycling day below: Monday Thursday Tuesday Friday I don’t know
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2014 Citizen Survey Results
Overview
•Research Methodology
•Q1a through Q14b
•Demographic Characteristics
•Summary of Findings
Research Methodology
Survey Instrument
•Consultant: Andrea Thomas, National Service Research
•Mailed survey to all households (8,200) in Colleyville
•mailed January 2, 2014
•Option of completing the survey on paper or online
•online link active January 2-31, 2014
Research Methodology
Responses
•2014 Survey: 1,323 responses (825 mail; 498 online)
•2012 Survey: 1,665 responses (1,070 mail; 595 online)
•2010 Survey: 1,677 responses (1,412 mail; 265 online)
Research Methodology
Technical Notes
•Responses provided a margin of error of plus or minus 3.0% at a
95% confidence level
•All questions were optional to answer, therefore, the base number of
respondents on each question varied
Context
•Results presented are for all respondents and are not cross-tabulated
by demographics; this data is available if needed
•No opinion responses removed for accurate comparison to prior
years on questions with multi-year comparison
Communication Preferences
Q1a-How do you currently get information about the City of Colleyville?
1%3%6%9%
34%
26%
61%
75%74%
0%2%
3%3%4%
9%7%
39%43%46%
61%65%
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2012 2014
2012 Question: Indicate if you have utilized any of the following to obtain information about the city or its services in the last 12 months?
2010 No comparable question
Communication Preferences
Q1b-Are there other ways you would like the City of Colleyville to
communicate?
1%
2%
2%
4%
13%
77%
Instagram
Blogs
LinkedIn
Twitter
Mobile
Apps
No need
for other
forms
New question in 2014 Citizen Survey
Communication Preferences
Q1c-How do you prefer to complete this biennial citizen
survey in the future:
New question in 2014 Citizen Survey
44%
Mailed53%
Online
Mailed hard copy Online from City website
Use of City Services
7%9%
18%
27%
34%
59%61%67%70%
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Newly worded question in 2014 Citizen Survey; prior survey data not comparable
Q2-How frequently do you or your household members do the following in Colleyville?
(Chart Data Shows Frequency of Use - FEW TIMES A YEAR OR MORE)
Use of City Services
Q2-How frequently do you or your household members do the
following in Colleyville?
Frequency
Use of City Services At least
weekly %
At least
monthly %
Few times
a year %
Rarely
%
Never
%
Visit a city park 16 26 28 19 11
Walk or bike on a City trail 21 20 20 18 21
Visit the Colleyville Public Library 8 23 28 21 20
Visit City’s website 2 20 45 20 13
Use the Colleyville Center 2 5 20 37 36
Use the Colleyville Senior Center 3 2 4 14 77
Watch/attend a public meeting 1 2 15 41 42
Contact the City with a question *2 32 50 16
Watch the City’s cable channel *2 5 19 74
* Less than 1%Newly worded question in 2014 Citizen Survey; prior survey data not comparable
Satisfaction with City Performance
Q3-How satisfied are you with the City of Colleyville’s performance for each of the
following areas?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “No Opinion” responses)
-- indicates this question was not asked on the 2012 or 2010 surveys.
2012/2010 Question: Please rate your satisfaction with the following categories of Colleyville government performance.
56%60%71%
40%46%74%
68%69%77%
72%76%78%
70%74%81%
78%78%81%
84%
82%83%87%
83%83%88%
92%91%91%
Developing a future vision for the city
Encouraging economic growth
Planning for the future needs of
residents
Effective zoning/land use regulations
Listening to citizens
Value of services for taxes paid
Government transparency
Managing City funds
Welcoming citizen involvement
Maintaining quality of life
2014
2012
2010
Satisfaction with City Performance
Q3-How satisfied are you with the City of Colleyville’s performance for each of the
following areas?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “No Opinion” responses)
Satisfaction with City Performance 2014
Very Satisfied +
Satisfied %
2012
Very Satisfied +
Satisfied %
2010
Very Satisfied +
Satisfied %
Maintaining quality of life 91 91 92
Welcoming citizen involvement 88 83 83
Managing City funds 87 83 82
Government transparency 84 ----
Value of services for taxes paid 81 78 78
Listening to citizens 81 74 70
Effective zoning and land use regulations 78 76 72
Planning for the future needs of residents 77 69 68
Encouraging economic growth 74 46 40
Developing a future vision for the City 71 60 56
-- indicates this question was not asked on the 2012 or 2010 surveys.
2012/2010 Question: Please rate your satisfaction with the following categories of Colleyville government performance.
Q3-How satisfied are you with the City of Colleyville’s performance for each of the
following areas?
(Excludes “No Opinion” responses)
Satisfaction with City Performance
2014
Very
Satisfied
%
Satisfied
%
Dissatisfied
%
Very
Dissatisfied
%
Maintaining quality of life 22 69 7 2
Welcoming citizen involvement 17 71 9 3
Managing City funds 16 71 10 3
Government transparency 14 70 10 6
Value of services for taxes paid 13 68 13 5
Listening to citizens 13 68 12 7
Effective zoning and land use regulations 9 69 15 7
Planning for the future needs of residents 12 65 17 6
Encouraging economic growth 11 63 18 8
Developing a future vision for the City 10 61 21 8
Satisfaction with City Performance
Transportation Issues
Q4-How important is it for the City of Colleyville to address the following
transportation issues in the near future?
CHART SHOWS RANKINGS FOR VERY IMPORTANT/IMPORTANT
37%
37%
43%
45%
59%
67%
73%
Better
sidewalks/trails on
other streets
Neighborhood traffic
Eliminate bar
ditches on City
streets
Add wayfinding on
major thoroughfares
Better
sidewalks/trails on
Colleyville Blvd.
Traffic on Cheek-
Sparger
Traffic on Glade
Road
New question in 2014 Citizen Survey
Transportation Issues
Q4-How important is it for the City of Colleyville to address the following
transportation issues in the near future?
New question in 2014 Citizen Survey
Importance
Transportation Issues Very
Important
%
Important
%
Not Very
Important
%
Not at all
Important
%
No
opinion
%
Traffic on Glade Road 37 36 14 7 7
Traffic on Cheek-Sparger Road 34 33 17 6 10
Better sidewalks/trails on Colleyville Blvd.27 33 20 11 10
Add wayfinding signs along major
thoroughfares 12 33 31 13 11
Eliminate bar ditches on City streets 18 25 27 14 17
Neighborhood traffic 19 17 17 9 38
Better sidewalks/trails on other streets 20 16 11 8 45
Transportation Issues
Q4. Neighborhood traffic issues
(Top Street Mentions)
•SH26 (general)
•SH26 at John McCain, Hardage,
Tinker
•John McCain Road
•Saddlebrook Drive
•McDonwell School Road (general)
•McDonwell School Road at
Westcoat
•Pool Road
•Glade Road
•Cheek-Sparger Road
•Mill Creek Drive
•Hall-Johnson Road
•Pleasant Run Road
•LD Lockett Road
Q4. Better sidewalks/trails for
bicycles or walking
(Top Street Mentions)
•Cheek-Sparger Road
•John McCain Road
•Glade Road
•Pleasant Run Road
•Bedford Road
•Hall-Johnson Road
•Bransford Road
•Westcoat Drive
•Tinker Road
•More trail connections to other
trails, neighborhoods, Cotton
Belt Trail, other cities
New question in 2014 Citizen Survey
Neighborhood Appearance
Q5-How satisfied or dissatisfied are you with the appearance of your neighborhood?
CHART SHOWS RANKINGS FOR VERY SATISFIED/SATISFIED (Excludes “No Opinion” responses)
92%
89%
93%
2010
2012
2014
Appearance/Safety
Q5-How satisfied or dissatisfied are you with…?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED
Appearance/Safety Very Satisfied +
Satisfied %
Dissatisfied +
Very Dissatisfied %
Overall APPEARANCE of your neighborhood 93 6
*Overall SAFETY of your neighborhood 95 4
*Overall APPEARANCE of COLLEYVILLE 83 16
*Overall SAFETY of COLLEYVILLE 97 3
*New question in 2014 Citizen Survey
City Employee Contact
Q6- If you have had contact with a City of Colleyville employee within the past year,
how satisfied were you with the following?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “No Opinion/NA”)
2012/2010 Question: If you had contact with a City employee during the past year, how satisfied were you with the
following customer service activities?
76%76%
81%
86%84%84%
88%87%89%
86%
83%
90%
94%94%96%
95%
92%
97%
Received timely follow-
up
My issue was
adequately addressed
Seemed concerned
about my issue
Appropriate staff
returned call/email
promptly
Directing you to
appropriate
dept/person
General courtesy
2014
2012
2010
City Employee Contact
City Employee Contact 2014
Very
Satisfied +
Satisfied %
2012
Very
Satisfied +
Satisfied %
2010
Very
Satisfied +
Satisfied %
General courtesy 97 92 95
Directing you to the appropriate
department/person 96 94 94
Appropriate staff returned my call/email
promptly 90 83 86
Seemed concerned about my issue 89 87 88
My issue was adequately addressed 84 84 86
Received timely follow-up from City to ensure
my issue was addressed 81 76 76
2012/2010 Question: If you had contact with a City employee during the past year, how satisfied were you with the following customer service activities?
Q6- If you have had contact with a City of Colleyville employee within the past
year, how satisfied were you with the following?
(Excludes “No Opinion/NA”)
City Employee Contact
Satisfaction
City Employee Contact
2014
Very
Satisfied
%
Satisfied
%
Dissatisfied
%
Very
Dissatisfied
%
General courtesy 51 46 2 1
Directing you to the appropriate department/person 45 51 3 1
Appropriate staff returned my call/email promptly 41 49 7 3
Seemed concerned about my issue 41 48 8 3
My issue was adequately addressed 38 46 11 5
Received timely follow-up from City to ensure my issue
was addressed 33 48 12 7
Q6- If you have had contact with a City of Colleyville employee within the past year,
how satisfied were you with the following?
(Excludes “No Opinion/NA”)
Quality of Life
Q7a- How satisfied are you with the overall quality of life in Colleyville:
(Excludes “No Opinion” responses)
96%
97%
98%
2010
2012
2014
Quality of Life
Q7a- How satisfied are you with Colleyville:
(Excludes “No Opinion” responses)
Satisfaction
Quality of Life in Colleyville Very
Satisfied %
Satisfied
%
Dissatisfied
%
Very
Dissatisfied
%
As a place to live 66 33 1 *
Overall quality of life 51 47 2 *
As a place to raise a family 67 32 1 *
Overall quality of City services 36 59 4 1
Overall image/reputation 46 48 5 1
As a place to retire 44 46 7 3
As a place to do business 26 52 18 4
As a place to work 32 51 14 3
* Less than 1%
Overall quality of life was asked in 2012 and 2010; other quality of life components were new questions in 2014 Citizen Survey
Quality of Life
Q7b- During the time you have lived here, do you think that as a community
Colleyville has:
(Excludes “No Opinion” responses)
12%
12%
10%
39%
38%
32%
49%
50%
58%
Changed for the
worse
Remained the
same
Changed for the
better
2014
2012
2010
2012/2010 Question: During the time you have lived here, do you think that as a community, Colleyville has improved, remained the same, declined?)
Quality of Life
Q7c- Name a city or place you have visited or lived that you wish Colleyville could
be more like?
(Open ended question- responses have been grouped)
1%
4%
10%
17%
21%
40%
Outside U.S.
Other Texas cities
Colleyville
Cities outside Texas
Other metroplex cities
Southlake
Reasons for Southlake – Town Square, better/quality shopping, restaurants, festivals, business minded, economic development/tax base,
aggressive economic growth
Reasons for other city mentions were very similar to the Southlake reasons; availability of more retail, restaurants, festivals, walking trails
and bike paths, walkable/planned communities, green “initiatives,” public transportation, city appearance, business environment, and
economic growth.
New question in 2014 Citizen Survey
Quality of Life
Q7d- What ONE thing makes Colleyville a unique place to live?
(Open ended question- responses have been grouped)
5%4%4%
8%10%
5%
4%3%5%
2%3%7%
9%8%13%
18%
17%
16%16%
17%22%
27%
26%
33%
Schools
People: friendly, caring
No apartments
Good city services
Safe/low crime
Bedroom community -
quiet, peaceful, large lots,
prestige
Location -
central/convenient
Small town/rural/open
areas
2010
2012
2014
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “no opinion” responses)
2012/2010 Question: Please rate your satisfaction with the following services regarding:
94%
93%95%94%
97%95%94%
95%
94%95%
95%92%96%
95%93%96%
95%97%97%
98%98%99%
99%100%
99%
Adequate meeting space at Colleyville
Center
Municipal court
Water/sewer services
Library hours
Library non-printed materials
Police protection
Trash/recycle service
Library services and programs
Emergency medical services
Fire protection
2010
2012
2014
87%83%86%
83%83%86%
80%87%87%
93%94%87%
74%87%88%
90%89%91%
88%93%94%
94%94%
Community events/festivals
Traffic enforcement
Keeping citizens informed
Senior Center programs
Providing adequate forums for
public input
Animal control
Parks
Library printed materials
2010
2012
2014
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “no opinion” responses)
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “no opinion” responses)
2012/2010 Question: Please rate your satisfaction with the following services regarding:
34%44%56%
34%47%60%
64%
78%74%76%
84%82%76%
84%
84%85%84%
86%84%85%
87%85%
Attracting new businesses
Retaining existing businesses
Addressing traffic congestion
Street maintenance/repairs
Sidewalk
maintenance/repairs
Senior Center hours
Code enforcement
Trails
Storm drainage/flooding
2010
2012
2014
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “no opinion” responses)
Satisfaction with City Services 2014 Combined
Satisfaction %
2012 Combined
Satisfaction %
2010 Combined
Satisfaction %
1-Fire protection 99 100 99
2-Emergency medical services 99 98 98
3-Library services and programs 97 97 95
4-Trash/recycle service 96 94 (trash)
91 (recycle)
95
5-Police protection 96 92 95
6-Library non-printed materials 95 94 --
7-Library hours 95 ----
8-Water/sewer services 94 97 (sewer)
94 (water)
98 (sewer)
95 (water)
9-Municipal court 94 95 93
10-Adequate meeting space at Colleyville Center (for rental) 94 ----
11-Library printed materials 94 94 -
2012/2010 Question: Please rate your satisfaction with the following services regarding:
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
COMBINED PERCENTAGES: VERY SATISFIED/SATISFIED (Excludes “no opinion” responses)
Satisfaction with City Services 2014 Combined
Satisfaction %
2012 Combined
Satisfaction %
2010 Combined
Satisfaction %
12-Parks in Colleyville 94 93 88
13-Animal control 91 89 90
14-Providing adequate forums for public input 88 87 74
15-Senior Center programs 87 94 93
16-Keeping citizens informed 87 87 80
17-Traffic enforcement 86 83 83
18-Community events/festivals 86 83 87
19-Storm drainage/flooding 85 81 --
20-Trails in Colleyville 85 84 86
21-Code enforcement 84 85 84
22-Senior Center hours 84 ----
23-Sidewalk maintenance/repairs 76 82 84
24-Street maintenance/repairs 76 74 78
25-Addressing traffic congestion 64 ----
26-Retaining existing businesses 60 47 34
27-Attracting new businesses 56 44 34
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
TOP 14 (Excludes “no opinion” responses)
Satisfaction with City Services
2014
Very
Satisfied %
Satisfied % Dissatisfied
%
Very
Dissatisfied %
1-Fire protection 56 43 *1
2-Emergency medical services 56 43 1 *
3-Library services and programs 41 56 2 1
4-Trash/recycle service 46 50 3 1
5-Police protection 53 43 3 1
6-Library non-printed materials 34 61 4 1
7-Library hours 32 63 4 1
8-Water/sewer services 30 64 4 2
9-Municipal court 23 71 4 2
10-Adequate meeting space at Colleyville Center (for rental) 28 66 4 2
11-Library printed materials 33 61 5 1
12-Parks in Colleyville 30 64 5 1
13-Animal control 28 63 7 2
14-Providing adequate forums for public input 19 69 9 3
Satisfaction with City Services
Q8- How satisfied are you with the following services provided by the City of Colleyville?
NEXT 15-27 (Excludes “no opinion” responses)
Satisfaction with City Services
2014
Very
Satisfied %
Satisfied
%
Dissatisfied
%
Very
Dissatisfied %
15-Senior Center programs 23 64 9 4
16-Traffic enforcement 31 55 9 5
17-Keeping citizens informed 19 68 11 3
18-Community events/festivals 21 65 12 2
19-Storm drainage/flooding 21 64 12 3
20-Code enforcement 22 62 12 4
21-Trails in Colleyville 24 61 13 2
22-Senior Center hours 21 63 13 3
23-Sidewalk maintenance/repairs 18 64 14 4
24-Street maintenance/repairs 18 58 19 5
25-Addressing traffic congestion 15 49 29 7
26-Retaining existing businesses 9 51 31 10
27-Attracting new businesses 12 44 32 12
Events/Programs
Q9-In which Colleyville special event(s) or program(s) have you or other household
members participated within the past 12 months?
4%
1%
2%
3%
4%
6%
7%
12%
14%
16%
19%
19%
35%
38%
Other
Art class
Senior day trip
Book club
Recreation class
Senior class/program
Haunted Trail Fest
Library Summer Reading
Program/Finale
Old Tyme Bar-B-Q
Red, White and Sousa
Holly Colley Holiday
Spring Clean Sweep
Attended mtg/event at
Colleyville Center
None
New question in 2014 Citizen Survey
Parks and Recreation Facilities
Q10a-How important is it for the City of Colleyville to address the following park and
recreation issues in the near future?
COMBINED PERCENTAGES: VERY IMPORTANT/IMPORTANT
29%
38%
41%
45%
53%
56%
62%
Additional athletic
fields
Provide more
pavilions for public
use
Add indoor space for
recreation programs
Add or enhance
outdoor space for
community special
events
Add shade covers to
park amenities
Upgrade facilities in
existing parks
Provide additional
trails and sidewalks
New question in 2014 Citizen Survey
Parks and Recreation Facilities
Q10a-How important is it for the City of Colleyville to address the following park
and recreation issues in the near future?
New question in 2014 Citizen Survey
Importance Rank
Park and Recreation Issues
to Address
Very
Important
%
Important
%
Not Very
Important
%
Not at all
Important
%
No
Opinion
%
Provide additional trails and sidewalks 28 34 21 6 11
Upgrade facilities in existing parks 13 43 25 4 15
Add shade covers to park amenities 16 37 26 7 14
Add or enhance outdoor space for
community events 12 33 28 8 19
Add indoor space for recreation programs 12 29 30 11 20
Provide more pavilions for public use 9 29 37 8 17
Additional athletic fields 7 22 37 13 21
Parks and Recreation Facilities
Q10b – Which park do you visit most?
1%
2%
2%
2%
3%
3%
7%
9%
10%
10%
13%
19%
Woodbriar Park
Cotton Belt Trail
Reagan Park
Kidsville
Bransford Park
Pleasant Run Soccer
Complex
Colleyville Nature Center
No specific
mention/general
comments
Other park mentions
Kimzey Park
McPherson Park
Sparger Park
City Park
Parks and Recreation Facilities
•City Park
•Improve restrooms
•More shaded areas
•Resurface tennis courts
•Improve tennis reservation system
•Sparger Park
•Improve drainage
•Add benches/seating areas
•McPherson Park
•Add shade over play equipment
•Add more play equipment
•Keep splash pad open
•Add more trails
•Improve game fields
•Kimzey Park
•More shaded areas
•Add restrooms
•Colleyville Nature Center
•Clean debris/trash from creek beds
•Get rid of poison ivy
•Add restrooms
•More shaded areas
•Pleasant Run Soccer Complex
•More shade and seating areas
•General comments
•More trails/sidewalks
•More shade
•Don’t use parks/don’t know where
they are located
•Parks look nice
Q10c – Which park do you visit most and what, if any, improvements are needed?
(Primary Improvements Mentioned)
Retail Goods and Services
Q11a-How frequently do you or your household members do the following in Colleyville?
USE AT LEAST MONTHLY OR MORE
* New question in 2014 Citizen Survey
24%
29%
39%
42%
46%
63%
81%
93%
Use a medical
service
Shop for
apparel/shoes
Go to the movies
Use a specialty
service
Shop at specialty
stores
Shop for hardware
or gardening
supplies
Dine out
Shop for groceries
Retail Goods and Services
Q11a-How frequently do you or your household members do the following in Colleyville?
USE AT LEAST MONTHLY OR MORE
* New question in 2014 Citizen Survey
Frequency
Retail Goods and Services At least
weekly
%
Several
times a
month %
At least
monthly
%
Rarely
%
Never
%
Shop for groceries 70 15 8 4 3
Dine out 37 23 21 15 4
Shop for hardware or gardening supplies 8 21 34 29 8
Shop at specialty stores (bakery, pet,
framing, stationary, florist, etc.) 6 13 27 40 14
Use a specialty service (legal, beauty, etc.) 3 9 30 38 20
Go to the movies 2 9 28 46 16
Shop for apparel/shoes 5 8 16 42 29
Use a medical service 1 4 19 56 19
Retail Goods and Services
Q11b-Rate the following statements: I can generally find what I need in the way of
restaurants and retailers in Colleyville?
17%
13%17%
53%
53%41%
28%30%32%
2%
3%4%
Strongly
Disagree
Disagree
Agree
Strongly Agree 2010
2012
2014
Retail Goods and Services
Q11c-What item(s) or service(s) have you attempted to purchase in Colleyville that you
were unable to find in Colleyville?
(Open ended question- responses have been grouped)
3%
4%
5%
6%
7%
12%
15%
26%
33%
Book store
Grocery store
Electronics/TV/office supplies
Hardware/gardening/home
improvement
Sporting goods
Big-box retail mentions
Lacks retail variety (go
elsewhere)
Restaurants (sit-down/fine
dining)
Apparel/accessories
Needed Businesses in Colleyville
Q12-Which of the following types of businesses are needed in Colleyville?
Need Rating
Needed Businesses Definitely
Needed %
Somewhat
Needed %
Not
Needed %
No Opinion
%
Sit-down restaurants 45 40 7 8
Medium-sized retail stores 34 44 10 12
Indoor entertainment venues (movie, live theater, art, etc.)19 39 26 16
Large retail stores 31 26 32 12
Major supermarkets 26 29 35 10
Small retail stores (boutiques, etc.)15 33 34 18
Mixed-use developments with retail, residential, office, hotel
components 16 31 36 17
General services 9 37 38 16
Outdoor entertainment venues (sports, etc.)13 31 37 20
Professional services (medical, legal, health, beauty, etc.)10 32 40 18
Hotel 14 27 44 15
Fast food restaurants 11 29 50 10
Neighborhood Issues Needing Attention
Q13a-What concerns are important to address in your neighborhood?
All Respondents Definitely
Needs
Attention %
Somewhat
Needs
Attention %
No Attention
Needed
%
No
Opinion
%
Condition of major streets leading into your
neighborhood 17 30 46 7
Door-to-door solicitations 12 29 52 7
Traffic congestion/speeding 15 26 53 7
Condition of neighborhood streets 9 25 59 7
Availability of sidewalks/trails 15 16 60 10
Houses in need of repair 6 21 63 10
Fences in disrepair 6 21 65 9
Condition of sidewalks/trails 8 17 59 16
Crime 2 17 71 10
Litter 3 14 76 8
Stray animals 4 12 75 9
* Newly worded question in 2014 Citizen Survey; prior survey data not comparable
Neighborhood Issues Needing
Attention
Q13b. Major streets leading into
your neighborhood that need
attention
(Top Mentions)
•Cheek-Sparger Road
•Glade Road
•John McCain
•Roberts Road
•Martin Parkway
•Pleasant Run Road
•McDonwell School Road
•LD Lockett Road
•SH26/Colleyville Blvd.
Q13c. Changes/enhancements in
your neighborhood
(Top Mentions)
•Sidewalks/bike lanes
•Street lights
•Street/sidewalk/curb repairs
•Property clean up (junk cars, tall
grass, landscaping)
•Speeding
•Traffic congestion/control
•Improve street drainage
•Improve landscaping at
neighborhood entrance
•Stop signs needed
•Animal control
•Nothing
Issues to Focus on in Colleyville
Q14a-How important do you feel it is for the City of Colleyville to focus on each of
these issues related to living in Colleyville over the next five to ten years?
Priorities 1-12 Importance Rank
Issues to Focus on In Colleyville Very
Important
%
Important
%
Not Very
Important
%
Not at all
Important
%
No
Opinion %
Address traffic congestion 44 41 10 3 2
Attract more retail and commercial services 47 37 9 3 4
Improve appearance of Colleyville Blvd.44 37 11 4 4
Improve infrastructure 27 51 15 2 5
Encourage community and neighborhood
beautification 20 54 17 4 5
Guide the design of new commercial buildings 27 47 16 5 6
Enhance code enforcement 22 41 25 5 6
Address drainage/flooding 19 43 28 3 7
Improve existing sidewalks and trails 20 41 27 6 6
Create more trail connections throughout Colleyville 27 32 26 9 6
Improve existing parks 12 46 27 6 9
Construct additional sidewalks and trails 26 31 27 10 6
New question in 2014 Citizen Survey
Issues to Focus on in Colleyville
Q14a-How important do you feel it is for the City of Colleyville to focus on each of
these issues related to living in Colleyville over the next five to ten years?
Priorities 13-22 Importance Rank
Issues to Focus on In Colleyville Very
Important
%
Important
%
Not Very
Important
%
Not at all
Important
%
No
Opinion %
Enhance community events and festivals 12 42 29 9 8
Slow down traffic in neighborhoods 20 33 34 7 5
Invest more in open space 16 33 32 8 11
Allow unique housing types (such as
brownstones) in compatible locations
16 30 28 17 9
Expand recreation programs and activities 11 35 34 9 11
Provide more access to information about the City 8 38 37 6 11
Create more community and public event space 10 34 35 11 10
Enhance entrances/gateways into Colleyville 15 28 37 15 6
Increase online library collection 11 31 31 11 16
Invest in public art/provide cultural opportunities 9 27 38 17 9
New question in 2014 Citizen Survey
City Investment- Top Priorities
Q14b-From Q14a, which are your TOP THREE Priorities?
Priority Ranking is the sum of the first, second and third most important ranked priorities by respondents.
1.Address traffic congestion
2.Attract more retail and commercial services
3.Improve appearance of Colleyville Blvd.
4.Improve infrastructure
5.Create more trail connections throughout
Colleyville
6.Construct additional sidewalks and trails
7.Slow down traffic in neighborhoods
8.Address drainage/flooding
9.Enhance code enforcement
10.Guide the design of new commercial
buildings
11.Encourage community and neighborhood
beautification
12.Invest in more open space
13.Allow unique housing types (such as
brownstones) in compatible locations
14.Improve existing sidewalks and trails
15.Enhance community events and festivals
16.Improve existing parks
17.Enhance entrances/gateways into Colleyville
18.Increase online library collection
19.Expand recreation programs and activities
20.Invest in public art/provide cultural
opportunities
21.Provide more access to information about the
City
22.Create more community and public event
space
City Investment- Bottom Priorities
Q14c-From Q14a, which are your LOWEST THREE Priorities?
1.Invest in public art/provide cultural
opportunities
2.Allow unique housing types (such as
brownstones) in compatible locations
3.Increase online library collection
4.Enhance entrances/gateways into Colleyville
5.Invest in more open space
6.Provide more access to information about
the City
7.Create more community and public event
space
8.Slow down traffic in neighborhoods
9.Construct additional sidewalks and trails
10.Create more trail connections throughout
Colleyville
11.Expand recreation programs and activities
12.Enhance community events and festivals
13.Enhance code enforcement
14.Address drainage/flooding
15.Guide the design of new commercial
buildings
16.Improve existing sidewalks and trails
17.Improve existing parks
18.Attract more retail and commercial services
19.Address traffic congestion
20.Improve appearance of Colleyville Blvd.
21.Encourage community and neighborhood
beautification
22.Improve infrastructure
Priority Ranking is the sum of the first, second and third most important ranked priorities by respondents.
Demographics
Demographics
Which of the following applies to the head of household?
0%1%5%12%
34%
56%60%
50%
40%
30%
20%
10%
0%
Stu
d
e
n
t
Un
e
m
p
l
o
y
e
d
Do
n
o
t
w
o
r
k
o
u
t
s
i
d
e
h
o
m
e
Wo
r
k
i
n
C
o
l
l
e
y
v
i
l
l
e
Re
t
i
r
e
d
Wo
r
k
o
u
t
s
i
d
e
C
o
l
l
e
y
v
i
l
l
e
Demographics
Your Age?
4%
11%
22%
34%
22%
8%
34%
29%
24%
19%
14%
9%
4%
-1%Under 35 35 to 44 45 to 54 55 to 64 65 to 74 75 or older
Demographics
How long have you lived in Colleyville?
4%
9%
15%
10%
29%33%33%
28%
23%
18%
13%
8%
3%
Less than 1
year
1 to 3
years
4 to 7
years
8 to 10
years
11 to 20
years
More than
20 years
Demographics
Which youth age groups are represented in your household?
9%13%
15%
13%
63%70%
60%
50%
40%
30%
20%
10%
0%
Under 6
years of age
6 to 12 13 to 18 19 to 24 No children
in household
Demographics
Do you own or rent your home?
1%
99%
Rent Own
Demographics
Do you have an older parent or relative living with you?
5%
95%
Yes No
Demographics
Gender
48%
52%
Female
Male
Summary
SURVEY PARTICIPATION
•Approximately one in six households participated in the survey, with online and mailed surveys similar to 2012.
•Older residents continued to have the most interest in completing the survey and percentages of older respondents were slightly higher than in previous surveys.
QUALITY OF LIFE
•Satisfaction with quality of life remains very high (98% reporting very satisfied/satisfied).
•The small town feel continues to be the top comment as to what makes the City unique, as well as the City’s central location and quality of its residents.
CRITICAL ISSUES
•The most critical issues identified are for the City to address traffic congestion, attract more retail and commercial services, and improve the appearance of Colleyville Blvd.
•Citizens are least satisfied with Colleyville’s ability to retain existing businesses and attract new businesses. (This was noted in previous surveys as well).
TRANSPORTATION ISSUES
•The most important transportation issues for the City of Colleyville to address are traffic on Glade Road and Cheek-Sparger Road, followed by better sidewalks/trails for walking or bicycling on Colleyville Blvd.
Summary
RETAIL GOODS AND SERVICES
•One in three agreed that they find what they want to buy in Colleyville and it slowly continues to escalate
(34% in 2014, 33% in 2012 and 30% in 2010).
•The highest level of interest in the types of retail goods and services needed in Colleyville were: sit-
down restaurants, medium sized retail stores, indoor entertainment venues, large retail stores and a
major supermarket.
NEIGHBORHOOD ISSUES
•Condition of major streets leading into neighborhoods, door-to-door solicitations and traffic
congestion/speeding are of the most concern in neighborhoods.
SATISFACTION WITH CITY SERVICES
•Citizens continued to be satisfied with City services, most noticeably (top 5); fire protection, emergency
medical services, library services/programs, trash/recycle services, and police protection.
CITY EMPLOYEE INTERACTION
•City employees provide good customer service and satisfaction ratings have remained high.
Where do we go from here?
•Community
•EmployeesCommunicate
•Budget requests
•Comprehensive
Plan
Use results to
inform decision
making
Demographics
2010 Census Data: Population Age
4%11%
22%
34%
22%
8%
40%
30%
20%
10%
0%
Under
35
35 to 44 45 to 54 55 to 64 65 to 74 75 or
older
2014 Survey Respondents